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Quality Assurance Manager - Commissions

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Description

Summary:

The Quality Assurance Manager will play an integral role in carrying out the control, audit, and process documentation strategy for the Commission team. This individual will draft, maintain, and perform regularly scheduled control testing and will also coordinate internal or external audits with the commission team and leadership. This individual will need to be well versed in all aspects of variable compensation including but not limited to plan documents, payroll processes, key stakeholders, business processes, etc.


Essential Job Functions may include:

  • Create, draft, implement, and test regularly scheduled controls to verify accuracy of variable payments
  • Act as the contact for QA and control related inquiries from leadership
  • Ensure existing processes are being followed as intended and with expected results
  • Must have strong analytical skills, combined with impeccable business judgment and ability to communicate with seasoned management. Collaborative working style and ability to work with external and internal teams

 

Other Related Duties:

Performs other related duties as assigned.

 
Supervisory Responsibilities:

This position has no supervisory responsibilities

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • Advanced Excel skills required
  • Must be able to demonstrate a history of working with complex systems, processes, and products.
  • Knowledge of control testing concepts, documentation, and best practices
  • Must possess excellent communication and interpersonal skills, both written and oral.
  • Knowledge of the mortgage industry – terminology and rules of engagement
  • Effective organizational skills desired.
  • Prefer a broad range of skills within Commissions/finance discipline to effectively perform routine to complex assignments.
  • Be self-motivated with a professional work ethic, strong customer focus, and conflict resolution ability.
  • Must have strong analytical skills; be able to demonstrate a history of reconciliation work, and an ability to troubleshoot to the root cause of problems.
  • Strong attention to detail.

 

Education and/or Experience:

  • Bachelor’s Degree in business management, finance, accounting, or other appropriate subject matter, field, or equivalent applicable related experience required.
  • Three to five years of related experience in variable pay or Quality Assurance oversight 
  • Experience with implementation of a data system and understanding of system configuration. 
  • Experience with the administration and configuration of commission systems is preferred

 

Licensing/Certification/Registration:

This position does not require professional licensing, certification or registration.

 

Language Skills:

Ability to read words and to recognize similarities and differences between words and between series of numbers. Ability to comprehend and write simple instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.


Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

 

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 

Personal/Organizational Contacts:

Regular and substantial contact with others. Contacts usually involve discussions related to policies and programs. Handles sensitive, complex, and/or confidential information.

 

Customer Service Relationships:

Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met. Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed.
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