

Purchase Specialist
Apply NowDescription
About us:
Family-founded and operated since 1990, Freedom Mortgage is a top mortgage lender. We specialize in mortgages that can help you buy or refinance a home regardless of your unique circumstances. We are particularly focused on helping our service members realize the American dream of homeownership.
About the Role:
The Purchase Specialist (PS) is a sales support role and is an opportunity to be an important voice of the company. This role is a crucial part in ensuring overall customer satisfaction. The primary responsibility is to make outbound calls to borrowers where a Freedom Mortgage Loan Advisor has issued a prequalification letter. Additionally, offer information regarding the HomeStory program and at times, redirecting calls to the appropriate department.
Duties
- Place outbound calls presented in a calling campaign by an automated phone system/CRM system
- Answer inbound calls, typically from borrowers where a Purchase Specialist left a voice mail message
- Route inbound calls to the appropriate department (DNIS) when necessary
- Partner with Purchase Sales Loan Advisor Teams to build relationships for improved communication and coordination
- Offer guidance as needed to borrowers relating to uploading documents into the Freedom Mortgage Portal and/or sending requested documents to the Loan Advisor
- Communicate with the Purchase Loan Advisors on actions/activities needed on behalf of the borrowers
- Participate in periodic meetings with Sales Teams
Candidate Requirements
- Self-starter/ability to drive to expected results
- Good communication skills, both verbal and written
- Good people skills, pleasant demeanor/engaging phone voice
- Ability to multi-task
- Time management skills
- Organized
- Work in a team environment, provide assistance to other Purchase Specialists as needed
- Drive to reach as many borrowers as possible each day and when needed, leave clear concise voice mails
Experience
- Previous mortgage experience
- Previously worked in a Call Center environment
- Familiar with Customer Relationship Management (CRM) systems
Education
- High School Diploma
Benefits
Career development and advancement
Working at Freedom, you have the chance to invest in yourself. From on-the-job training to advancement opportunities, and from tuition assistance to our annual internal leadership conference, we’re focused on upskilling, achieving, and celebrating.
Learn MorePhilanthropy
We run huge company-sponsored donation events and contests, as well as offer paid volunteer time so you can commit your support to the causes which you care about most.
Learn MoreHolidays and paid time off
We offer ample paid time off including multiple paid holidays — because your downtime and well-being are just as important to us as your time in work mode.
Learn MoreYour Wallet
Our salaries are competitive — rewarding your experiences, contributions, and hard work. We also have a 401K plan which provides a matching contribution.
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Medical
We offer several medical benefits plans and options to choose from including dental, vision, disability and life insurance, dependent care and flexible spending.
Learn MorePet insurance
Pets are part of the family too! We offer comprehensive vet insurance to make sure your cats are cared for, your pups are prioritized, and your lizards looked-after.
Learn MoreJoin us
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