Skip to main content
ServicingServicing

Property Preservation Specialist II

Apply Now
Apply Now

Description

Summary

The Property Preservation Specialist will be responsible for reviewing reports produced by our preservation vendor and identifying any and all issues which will prevent deterioration to the Freedom Mortgage serviced asset. The Property Preservation Specialist may be responsible for filing hazard claims on damaged properties, reviewing work orders submitted by field vendors, coordinating preservation efforts, and also adhering to all local ordinances by registering properties at the appointed time.

Essential Job Functions:

  • Responsible for ordering and managing property inspections and preservation needs for properties serviced by Freedom Mortgage.
  • Reviewing bids for property preservation work and property securing as needed.
  • Monitor vacant property, damaged property, and bad address reports from preservation vendor.
  • Work with preservation vendor to ensure all preservation requirements are met as outlined by each investor.
  • Work with Foreclosure department, HUD contractors, and Preservation vendor to placed properties into conveyance condition as outlined by HUD.
  • Order and mange Vacant Property Registrations and de-registration process.
  • Work with Hazard Claim Vendor to file claims, and repair damaged properties.
  • Work with local code enforcement officers to remediate any property violations.
  • Responsible for conducting monthly vendor scorecard audits.
  • Responsible for ensuring compliance with directives, both verbal and electronic, from regulatory agencies, CFPB, GSE’s, investors and insurers for Default Services functional work groups
  • Understand and Adhere to Claims Processing procedures conducted in compliance with Freedom Mortgage, GSE, and Private Mortgage Insurer requirements as well as CFPB, state and federal guidelines.
  • Review of various current reports and assistance with identification of new reports, including ensuring department SLAs are met
  • Establish and foster a work culture at all levels within the organization which is positive, collaborative, respectful, optimistic, and capable of driving long term operational sustainability.
  • Serve as primary point of contact to internal and external parties for escalations related to one or more business functions in pre/post foreclosure areas to minimize reputational impact to Freedom Mortgage and ensure optimal resolution for business unit.
  • Assist with delegations of new case assignment, case resolution, and timely reimbursement for services rendered to vendor(s).
  • Reviewing account history and putting together a chronological history of the preservation efforts.
  • Provide mentoring to new staff members, assist in special projects as assigned.

 

Other Related Duties:

Performs other related duties as assigned.

 

Supervisory Responsibilities:

This position has no supervisory responsibilities.


Education and/or Experience:

Some College/Associates Degree or equivalent from two-year College or Technical School; or six (6) months to one (1) year related experience and/or training; or equivalent combination of education and experience. 3-5 years working knowledge of property preservation requirements and terminology.   

 

Type of Skill and or Licensing/Certification/Registration:

Software Skills:

  • Fiserv/LoanServ
  • Microsoft Word
  • Microsoft Excel
  • HomeTracker
  • TEMPO
  • P260

 

Language Skills:

Ability to read words and to recognize similarities and differences between words and between series of numbers. Ability to comprehend and write simple instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.


Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.


Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 

Customer Service Relationships:

Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met. Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed.

 

Work Complexity:

Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents.


Work Environment:

Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. Position requires light physical activity. Up to 10 pounds.


Employer’s Rights:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

#cb #LI-SV1