Production Support Engineers handle requests and incidents related to Mortgage Originations, Correspondent Lending and Wholesale Lending systems. The primary responsibility is troubleshooting and resolving errors, and throughout their work must log details in the incident management application. Other duties include assisting with major incidents, suggesting improvements to the platform and preparing technical documentation.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Identify and troubleshoot application code-related issues, review and provide feedback to any required user documentation.
- Review incidents and suggest overall platform improvements to reduce customer impacts and increase efficiencies in incident management.
- Assist with major incident triage, documentation and post incident reviews.
- Document and upkeep tribal knowledge and runbooks to share with other team members as needed.
- Participating in on-call rotations.
- Strong expertise in Progress OpenEdge ABL/4GL.
- Resolving application issues using Progress tools including Debugger, Promon, and Profiler.
- Scripting using UNIX and LINUX commands, in depth Knowledge of UNIX / LINUX operating system.
- Must be able to work with GIT, Bitbucket, Maven, Gradle, Jenkins tools to build and deploy.
- Strong understanding of ITIL principals and processes.
- Service Now experience is a plus.
- Mortgage experience is a plus.
EDUCATION and/or EXPERIENCE
Position requires a BS degree in Computer Technology, Informatics, Computer Science, or Engineering or equivalent; three (3) or more years of Information Technology experience or diverse mortgage banking experience and/or training; or equivalent combination of education and experience.
Career development and advancement
Working at Freedom, you have the chance to invest in yourself. From on-the-job training to advancement opportunities, and from tuition assistance to our annual internal leadership conference, we’re focused on upskilling, achieving, and celebrating.Learn More
We run huge company-sponsored donation events and contests, as well as offer paid volunteer time so you can commit your support to the causes which you care about most.Learn More
Holidays and paid time off
We offer ample paid time off including multiple paid holidays — because your downtime and well-being are just as important to us as your time in work mode.Learn More
Our salaries are competitive — rewarding your experiences, contributions, and hard work. We also have a 401K plan which provides a matching contribution.Learn More
We offer several medical benefits plans and options to choose from including dental, vision, disability and life insurance, dependent care and flexible spending.Learn More
Pets are part of the family too! We offer comprehensive vet insurance to make sure your cats are cared for, your pups are prioritized, and your lizards looked-after.Learn More
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Freedom Mortgage Corporation is one of America’s largest privately held mortgage companies whose mission is to help enable our customers to realize the American dream of home ownership. At Freedom Mortgage Corporation, we are working…