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Processing Operations Manager

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The Mortgage Processing Manager is responsible for managing a team of mortgage processors to ensure that all company policies and procedures have been met including all compliance regulations for individual investors. Additionally the Mortgage Processing Manager maintains utmost level of customer service for borrowers.

Essential Job Functions:

  • Manage team of Mortgage Processors as they process and complete FHA and conventional mortgage loan files.
  • Manage processors and provide support for escalated issues that arise and ensure pipeline coverage.
  • Train and provide guidance to staff regarding verification of documents, calculation of income, packaging of loans, obtaining stipulations etc.
  • Maintain communications with Loan Officers regarding programs and status of loans and intervene as needed.
  • Provide exceptional customer service to both internal and external customers.
  • Set forth goals and help processors achieve them.
  • Maintain communication with VP of Operations and provide feedback on a regular basis.

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

This job is responsible for supervising a team of processors.

Education and/or Experience:
Associate's degree (A. A.) or equivalent from two-year College or Technical School; 2-5 years related experience and/or training.

  • 5-7 years of experience processing home loans.
  • Knowledge of pertinent federal, state and local codes, laws and regulations.
  • Loan Origination skills highly preferred (Encompass).
  • Demonstrated communication, telephone      and organizational skills.
  • Strong knowledge of FHA and Conventional mortgage programs.
  • Knowledge of additional mortgage programs a plus (ie, FHA, Conventional, 203K, VA, Homestyle, Sonyma, etc).     

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.  

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Customer Service Relationships:

Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer relationships. Explores alternatives and creative solutions to meeting the needs of customers.

Work Complexity:

Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents.

Work Environment:

Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.

Employer’s Rights:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.