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Post Payoffs Processor

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Soar With Us  
Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and homeownership. This is only possible through our vast knowledge base and broad capabilities, and it’s demonstrated by our winning trajectory. 

If you are…  

  • Precise.  You possess strong interpersonal, organizational, and time management skills.  
  • A strong communicator.  You listen, understand, and engage with colleagues, customers, and other agencies with confidence and expertise. 
  • Tech savvy.  You know your way around a computer and can pick up new programs in a snap, utilizing organizational tools to support your efficiency and performance. 

… then you belong in the Freedom family. 

The Vacancy:  Post Payoff Processor 

We’re currently looking for a skilled Post Payoff Processor to join the Freedom family. This role is all about ensuring all outstanding balances are cleared accurately and timely for all paid-off loans. Our ideal Processor will work collaboratively to ensure company guidelines and processes are met. You’ll need to be a determined, proactive, and solution-focused person who can work confidently around various challenges and keep the post-payoff process moving along smoothly.  

What does the job look like?  

As a Post Payoff Processor, your daily duties may include...   

  • Collaborating with Cash Management in the resolution and processing of short payoffs received. 
  • Contacting attorneys, title agents, and borrowers to resolve short payoff issues. 
  • Researching and resolving zero balance loans with remaining balances on the FISERV system. 
  • Making recommendations to department managers concerning potential write-offs. 
  • Researching and resolving borrower refund checks which are returned undeliverable. 
  • Auditing PIF loans to ensure proper notices are being sent to hazard vendors, tax vendors, and PMI companies. 
  • Ensuring the servicing system of record is properly notated to reflect all work that has been completed. 

Education & Requirements 

  • High School Diploma or GED required OR 1-3 years of related experience and/or training or equivalent combination of education and experience  

If you invest your drive and commitment with us, you’ll realize an incredible return, in a diverse environment where all staff can grow and flourish. With excellent training and development opportunities available at all levels, a great benefits package, and a talented working family all around you, with Freedom, you’ll enjoy a rewarding, challenging, and exciting career where you can reach incredible new heights. 
Soar With Us.