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Risk ManagementRisk Management

Operations Development Coach - Trainer

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Presenting and supporting organization-wide training. This encompasses a variety of areas including, but not limited to, New Hire Training, Department Specific Training, Compliance Training, and software programs that are used exclusively by Freedom Mortgage. 

Essential Job Functions:

  • Must have experience in mortgage operations
  • Designing and developing training and development programs based on the needs of the department and the individual’s needs utilizing various technologies.
  • Facilitation of training courses in both live and on-line environments.
  • Evaluation of the participant to ensure the subject material is conveyed in an effective manner.
  • Working on a team to produce programs that are satisfactory to all relevant parties in the organization.
  • Identifying employee developmental/training needs and develop programs/initiatives to meet those needs to enhance performance, morale, and corporate loyalty throughout the organization while reflecting the organization’s core values.
  • Acting as a liaison between all departments to ensure consistency with practices, manage scheduling of programs.
  • Performing miscellaneous duties related to training and development.

  Other Related Duties:

  • Will be responsible for training all New Hires and current employees in OPS including but not limited to, systems, policy & procedure. 
  • Location and Travel:  Will be located in our Mt. Laurel office with up to 50% travel necessary.


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  Education and/or Experience:

  • Bachelor’s Degree from a Four (4) year College or University; or equivalent combination of education and experience.
  • Experienced Trainer with strong knowledge of Lakewood.

  Language Skills:

Ability to read, analyze, and interpret most complex documents, financial reports, and legal documents. Proficiency in Microsoft Office and the ability to produce documents in Word, PowerPoint and Excel. Ability to respond effectively to most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or board of directors.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations:

None required


Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Employer’s Rights:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

  Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.