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Operations Assistant

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Description

Assist with Management of  Mavent Compliance Program

  • Assist with Responding to 50-90 daily emails from Sales, Opening, Processing, Underwriting and Closing (East and West divisions) with alerts, fails & warnings on the Mavent report – provide clear to proceed or not to proceed, correct issues to clear warnings & fails when applicable; coverage of Mavent when Sandy and/or Lorin are out of the office
  • Maintain daily Mavent email log reflecting sender, issue & resolution
  • Generate monthly & annual reports with respect to Mavent email volume by region and department based upon daily email log

CTC Pipeline and Processing

  • Coverage when team members are out of office for daily Estimated Closing Date Next 7 Days – create report, send email, assist processors with any issues
  • Coverage  for daily Estimated Closing Date Next 2 Days, create report, send email, assist processors with issues relating to a late CTC
  • Expiring Docs/Expiring Rate Locks – review Expired Doc Report and send daily email to all Processors and team leads

Operational Issues

  • Assist with clearing hard stops on files
  • Assist with bulldogs as needed by processing Team Leads
  • Assist  with monitoring of Credit Card – No Appraisal $ Pipeline and follow up for those files without cc payment with appraisals ordered

Reg B/ECOA violations and daily reminders to submit loans

  • Coverage when team member is out of office prepare and send East & West daily email warnings when approaching 30 day deadline
  • Coverage when team member is out of office prepare and send East & West daily emails for NOI violations and NOI deadlines approaching
  • Coverage when team member is out of the office to assist with e-mail reminders for loans that are at DAY 5, DAY 8 AND DAY 9 to get them submitted to opening.

 


Encompass experience 

#CB