

Operations Assistant
Apply NowDescription
Assist with Management of Mavent Compliance Program
- Assist with Responding to 50-90 daily emails from Sales, Opening, Processing, Underwriting and Closing (East and West divisions) with alerts, fails & warnings on the Mavent report – provide clear to proceed or not to proceed, correct issues to clear warnings & fails when applicable; coverage of Mavent when Sandy and/or Lorin are out of the office
- Maintain daily Mavent email log reflecting sender, issue & resolution
- Generate monthly & annual reports with respect to Mavent email volume by region and department based upon daily email log
CTC Pipeline and Processing
- Coverage when team members are out of office for daily Estimated Closing Date Next 7 Days – create report, send email, assist processors with any issues
- Coverage for daily Estimated Closing Date Next 2 Days, create report, send email, assist processors with issues relating to a late CTC
- Expiring Docs/Expiring Rate Locks – review Expired Doc Report and send daily email to all Processors and team leads
Operational Issues
- Assist with clearing hard stops on files
- Assist with bulldogs as needed by processing Team Leads
- Assist with monitoring of Credit Card – No Appraisal $ Pipeline and follow up for those files without cc payment with appraisals ordered
Reg B/ECOA violations and daily reminders to submit loans
- Coverage when team member is out of office prepare and send East & West daily email warnings when approaching 30 day deadline
- Coverage when team member is out of office prepare and send East & West daily emails for NOI violations and NOI deadlines approaching
- Coverage when team member is out of the office to assist with e-mail reminders for loans that are at DAY 5, DAY 8 AND DAY 9 to get them submitted to opening.
Encompass experience
#CB
Benefits
Career development and advancement
Working at Freedom, you have the chance to invest in yourself. From on-the-job training to advancement opportunities, and from tuition assistance to our annual internal leadership conference, we’re focused on upskilling, achieving, and celebrating.
Learn MorePhilanthropy
We run huge company-sponsored donation events and contests, as well as offer paid volunteer time so you can commit your support to the causes which you care about most.
Learn MoreHolidays and paid time off
We offer ample paid time off including multiple paid holidays — because your downtime and well-being are just as important to us as your time in work mode.
Learn MoreYour Wallet
Our salaries are competitive — rewarding your experiences, contributions, and hard work. We also have a 401K plan which provides a matching contribution.
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Medical
We offer several medical benefits plans and options to choose from including dental, vision, disability and life insurance, dependent care and flexible spending.
Learn MorePet insurance
Pets are part of the family too! We offer comprehensive vet insurance to make sure your cats are cared for, your pups are prioritized, and your lizards looked-after.
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