Mortgage Loan Processor

Description

The Customer Advocate is responsible for processing Streamline loan applications in compliance with mortgage lending and applicable investor guidelines. Performs duties such as analyzing the loan application, assessing creditworthiness and Guidelines as they pertain to the loan product and sales structure.  Responsible for monitoring the loan process and managing the proper expectations with the client and the sales staff through closing. Based on these assessments, the Customer Advocate makes mortgage loan recommendations for all Streamline Government products. The Customer Advocate works on a blend of all products based on pipeline management ability.

Essential Job Functions include:

• Excellent Customer Service. The Customer Advocate is the primary customer contact, and may act as liaison between the borrower, underwriter and loan advisor. Is required to provide periodic status updates, and timely return all incoming inquiry calls.
• Verifies, compiles, and types application information for mortgage loans and or titles: Performs a general evaluation of the residential loan application file to verify that application data is complete and meets established standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment and marital status.
• Recommends that title and loan not meeting standards be restructured or denied.
• Prepares loan for Initial Closing Disclosure issuance.
• Provides quality loan processing, reviewing files for adherence to underwriting standards, and ensuring completeness prior to submission for underwriting for approval.
• Submits mortgage loan files to work up for underwriting approval
• Records data on status of loans, including number of new applications and loans approved, canceled, or denied, using computer.
• Responsible for an average 80 streamline loan inventory
• Train employees involved in the process how to handle all streamline products.

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Outstanding communication and customer service skills
• Excellent attention to detail
• Well versed in the mortgage process flow and established SLA’s
• Highly skilled on the phone, very organized and able to handle the overall customer experience with outstanding service.

Education and/or Experience:

• High school diploma or general education degree (GED) required, BA Preferred
• Prior experience (1-3 years) as a mortgage FHA/VA Loan Processor.