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Mortgage Loan Advisor Training Program

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The Loan Advisor Training Program (also known as Fast Track) is a pathway to becoming a customer focused Loan Advisor and sales professional within the Call Center department. Employees will provide high quality service by assisting potential and current customers in selecting the best mortgage options and taking ownership to resolve problems and meet customer needs upon successfully obtaining the necessary state mortgage originator licenses.

All candidates will go through the intensive 8-10 month Fast Track Program (on the job training) to obtain the necessary state mortgage originator licenses and be trained in the role.

Essential Job Functions may include:

  • Successfully completing the three training levels within the program including passing the SAFE Exam, obtaining the required state mortgage originator licenses, and all other training courses and activities.
  • Understands and complies with requirements of applicable federal and state laws and regulations.
  • Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
  • Provides information and knowledgeable assistance regarding mortgage loans by retrieving loan information and provide customers information quickly and accurately.
  • Builds relationships with both internal and external customers.
  • Exhibits professionalism and takes pride in work when dealing with the customers.
  • Proactively respond to customer inquiries or complaints while providing outstanding customer service and follow-up.

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • Must be within daily commutable distance of assigned Freedom Mortgage office.
  • Self-starter, goal-oriented sales professional who is focused on providing the highest level of customer service.
  • Developing knowledge and continued education of the mortgage industry, products, lending practices, and regulatory guidelines.
  • Ability to obtain state mortgage originator licenses through process of completing necessary educational requirements and passing the state mandated tests.
  • Ability to grow as a licensed mortgage professional.
  • Ability to work and excel in a metric-driven environment.
  • Strong negotiation, multitasking, and time management skills.
  • Excellent basic computer skills (internet, typing, utilizing multiple monitors/webpages/software’s).
  • Excellent communication skills, both verbal and written.
  • Proven track record of exceptional performance.
  • Outstanding customer service skills.

Education and/or Experience:

  • High School Diploma and/or Some College/Associates Degree or equivalent from two-year College or Technical School: or 1- 4 years related experience and/or training; or equivalent combination of education experience.


This position does not require previous professional licensing, certification or registration.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Personal/Organizational Contacts:

Regular and substantial contact with others. Contacts usually involve discussions related to policies and programs. Handles sensitive, complex, and/or confidential information.

Customer Service Relationships:

Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer relationships. Explores alternatives and creative solutions to meeting the needs of customers.

Work Complexity:

Tasks are multiple and focus more on single processes. Work is sometimes standardized and sometimes varied.

Independent Judgement/Problem Solving:

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies and practices. Refers unusual problems to supervisor.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Employer’s Rights:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in.

this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.