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Mediation Specialist, Mortgage Servicing

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Description

Summary
The Mediation Specialist will have the primary responsibility of making an appearance for in-person or by phone mediations with various courts, judges and attorneys. Through conference calls or in writing; determine solutions to resolve delinquent accounts. They will have limited settlement authority. It may be necessary to get additional approval for settlement from the Foreclosure VP. In addition, they will manage and update the appropriate parties on mediation files and assist with special projects as assigned. The Mediation Specialist will act as a liaison for the attorney, lines of business and/or investor in the resolution of the aforementioned matters. Responsible for submitting status reports weekly, monthly or as determined by senior management. 


Essential Job Functions:

  • Must be able to travel to mandatory mediation and meet with borrower face to face. This may include overnight stay up to 50% of the time.
  • Interact with judges, court-appointed mediators, opposing counsel and borrowers to resolve delinquencies through loss mitigation management.
  • Ability to effectively communicate information relating to mediation matters to appropriate parties.
  • Problem solve and seek out new solutions to issues and/or work arounds.
  • As required, prepares or requests affidavits, and other documents and transmits them to appropriate persons for execution.
  • Daily monitoring of mediation processes/industry challenges and solutions.
  • Establish and maintain strong, effective working relationships with attorney, and servicing/investor partners.
  • Track outstanding issues and document status.
  • Maintain a high level of customer service through proactive communications with investors, attorneys and employees.
  • Approves fee authorization request by attorney not to exceed the limits established for approval by Litigation Witness.
  • Demonstrates professional behavior and teamwork, is punctual, dependable and adheres to Company policies and procedures.
  • Manage time reporting, travel scheduling and business activities and expense reporting with offsite travel is required.


Other Related Duties:
Performs other related duties as assigned.
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