Skip to main content
Risk ManagementRisk Management

Manager, Mortgage Operations

Apply Now
Apply Now



Manage the entire loan process. Coordinate the operational and personnel development within operations. Serve as an escalation point for team leads to help solve issues that arise in the loan process. Assist to effectively manage the work load to meet or exceed established service levels. Ensure all staff is properly trained in all areas of the loan process.
Principal Duties
  • Manage all operation departments by possessing and demonstrating strong supervisory skills.
  • Manage a department of staff members.
  • Monitors file flow to ensure SLA's are consistently met or exceeded.
  • Ensure loans are originated and closed in compliance with the underwriter's approval as well as all federal and state regulations.
  • Manage and redistribute workload when necessary to maintain established service levels and ensure a positive customer service experience.
  • Monitoring daily, weekly and monthly production reports
  • Allowing constant accessibility to take on immediate issues/concerns which need immediate attention.

Job Requirements
  • High School diploma or equivalent required. College degree preferred
  • Minimum of 5 - 7 years mortgage retail operations management experience required 
  • Demonstrated leadership qualities with the ability to provide vision and inspiration to peers and others
  • Full understanding of all Product Types (FHA, VA, Conventional & USDA)
  • Familiar with a variety of mortgage banking concepts, practices and procedures. Working knowledge of compliance  regulations
  • Proficient with MS Office
  • Ability to work in a high paced team environment, recognizes and acts on changing priorities
  • Ability to work extensive hours during high volume
  • Strong verbal and written communication skills
  • Demonstrated analytical skills
  • Prioritization skills
  • Performance Management experience