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Manager, Business Process/Servicing

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Individual plays a major role in the planning team, working collaboratively with various business groups in designing and implementing planning solutions.  Business process manager delivers data, own process, audits automation, and assists business partners in defining and implementing system enhancements.  Will also evaluates, designs, executes, measures, monitors and control business processes.  Ensure that business process outcomes are in harmony with an organization’s strategic goals.  Work collaboratively across all departments of the servicing to help improve the management of a business process.  Focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives goals.

Essential Job Functions:

  • Analyze the process and procedures that servicing have in place.  Collect data and perform research to gain a complete understanding of the servicing department business needs in order to measure the effectiveness of the current practices.
  • Works cross-functionally to drive optimized service business design within the servicing department through opportunity/issue identification, systemization, testing, training and deployment.
  • Understand the servicing department’s use of systems, reports & tools and function as a subject matter expert.
  • Ensure that system and tools are adequate and properly utilized.  Propose and develop enhancements as necessary.
  • Develops recommendations for improvement based on observation, data analysis, audit recommendation, and evaluation of business cross departmental workflow. 
  • Leverages tools and methodologies to drive implementation consistently across the lines of business.
  • Teaming with external and internal business contacts for responding to system interface and data issues.  
  • May deliver presentations and training courses including measurement, analysis, improvement and control. .


Other Related Duties:

Performs other related duties as assigned.


Supervisory Responsibilities:



Education and/or Experience:

Bachelor’s Degree from a Four (4) year College or University; or six (6) to eight (8) years related experience and/or training; or equivalent combination of education and experience.


Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.