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Loss Mitigation Supervisor, Mortgage Servicing

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The Loss Mitigation Supervisor will be responsible, directly or through staff, for protecting the assets of the company in bankruptcies, repossessions and other legal proceedings.  This position plans, directs, supervises and evaluates work flow for the Loss Mitigation department, coordinates work activities to achieve the volume expected to meet operational requirements, provides process-specific feedback and training to loss mitigation efforts throughout the unit, recommends operational improvements, monitors performance of staff members according to established standards and conducts performance evaluations, training and coaching of the staff. Previous supervisory experience or relatable experience required.

Essential Job Functions:

  • Supervises daily operation of the Loss Mitigation department, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations.  
  • Reviews loss mitigation documents for approval or denial to ensure consistency, accuracy, and quality within department.
  • Identifies trends and develops process improvements and system enhancements to improve department's effectiveness.
  • Receives and resolves customer complaints
  • Performs duties related to staff development such as performance evaluations, disciplining employees, and training. 
  • Compiles data and generates ad-hoc reporting for Manager.  
  • Provides monthly summary to Manager on departmental performance objectives.
  • Maintains up-to-date knowledge, understanding and documentation of required State, Federal, CFPB, Investor, and PMI guidelines related to regarding loan modifications, short sale, and deed in lieu. Ensures regular and timely communication of required process changes to all areas of the Credit Solutions department.
  • Sets production and service goals for direct reports. Directs the performance of the staff through effective coaching, training and performance appraisals to achieve established goals and service levels.
  • Develops and analyzes management reports for the purpose to ensure all production and quality goals are meet.
  • Serves as subject matter expert and escalation point for staff and members regarding loan modifications, short sale, and deed in lieu.
  • All other duties as assigned

Other Related Duties:
Performs other related duties as assigned.

Supervisory Responsibilities:  
Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience:  

  • Bachelor's degree (B.A.) from four-year College or University or equivalent work experience.
  • Three (3) to five (5) years of experience in a Collections/Loss Mitigation related position, preferably in a Financial Services environment, or an equivalent combination of education and experience.
  • Experience and/or knowledge of the mortgage industry, preferred but not required
  • Promote a positive workplace supportive of company goals and objectives.
  • Ability to quickly identify issues and resolve problems.
  • Communicates any trends and / or problems with recommended solutions to department management.
  • Previous supervisory experience or relatable experience required.