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Loss Mitigation Supervisor

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Description

Essential Job Functions:

  • Supervises daily operation of the Loss Mitigation department, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations.
  • Reviews loss mitigation transactions for approval or denial to ensure consistency, accuracy, and quality within department.
  • Identifies trends and develops process improvements and system enhancements to improve department's effectiveness.
  • Receives and resolves customer complaints
  • Performs duties related to staff development such as performance evaluations,      disciplining employees, and training.
  • Compiles data and generates ad-hoc reporting for Manager.
  • Provides monthly summary to Manager on departmental performance objectives.
  • Maintains up-to-date knowledge, understanding and documentation of required State, Federal, CFPB, Investor, and PMI guidelines related to regarding loan      modifications, short sale, and deed in lieu.
  • Ensures regular and timely communication of required process changes to all areas of the Credit Solutions department.
  • Sets production and service goals for direct reports. Directs the performance of the staff through effective coaching, training and performance appraisals to achieve established goals and service levels.
  • Develops and analyzes management reports for the purpose to ensure all production and quality goals are meet.
  • Serves as subject matter expert and escalation point for staff and members regarding loan modifications, short sale, and deed in lieu.
  • All other duties as assigned.

Other Related Duties:  Performs other related duties as assigned.

Supervisory Responsibilities:

Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

  Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and/or Experience:

  • Bachelor's degree (B.A.) from four-year College or University or equivalent work experience.
  • Three to five years of experience in a Collections/Loss Mitigation related position, preferably in a Financial Services environment, or an equivalent combination of education and experience.