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Loss Mitigation Document Specialist 1

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Responsible for processing servicing loan documents, in digital format, and load them into the document management system to optimize business processes, meet regulatory requirements and customer care needs.

Essential Job Functions may include:

  • Track, sort and open incoming e-mails and faxes received from other sources borrowers, authorized third parties and law firms.
  • Responsible for digitally combining packages and checking image for quality and accuracy.
  • Responsible for identifying correct borrower loan number and cross-reference by name, address, phone number, social security number or email address in LoanServ and Account Connect.
  • Load document images to electronic document repository database - EDMS and accurately categorize/index.
  • Create CIT flag in LoanServ notifying responsible business unit of document upload.
  • Aid in the disposition of documents process.
  • Responsible for daily user maintenance of equipment.

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Experience with document scanning and indexing
  • Proficient in Excel, Adobe Acrobat
  • Knowledge of various file formats


Education and/or Experience:

Some College/Associates Degree or equivalent from two-year college or technical school preferred; one year related experience and/or training or equivalent combination of education and experience.