Individual plays a major role in the planning team, working collaboratively with various business groups in designing and implementing planning solutions. Business process manager delivers data, own process, audits automation, and assists business partners in defining and implementing system enhancements. Will also evaluates, designs, executes, measures, monitors and control business processes. Ensure that business process outcomes are in harmony with an organization’s strategic goals. Work collaboratively across all departments of the servicing to help improve the management of a business process. Focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives goals.
Essential Job Functions:
- Analyze the process and procedures that servicing have in place. Collect data and perform research to gain a complete understanding of the servicing department business needs in order to measure the effectiveness of the current practices.
- Works cross-functionally to drive optimized service business design within the servicing department through opportunity/issue identification, systemization, testing, training and deployment.
- Understand the servicing department’s use of systems, reports & tools and function as a subject matter expert.
- Ensure that system and tools are adequate and properly utilized. Propose and develop enhancements as necessary.
- Develops recommendations for improvement based on observation, data analysis, audit recommendation, and evaluation of business cross departmental workflow.
- Leverages tools and methodologies to drive implementation consistently across the lines of business.
- Teaming with external and internal business contacts for responding to system interface and data issues.
- May deliver presentations and training courses including measurement, analysis, improvement and control. .
Other Related Duties:
Performs other related duties as assigned.
Education and/or Experience:
Bachelor’s Degree from a Four (4) year College or University; or six (6) to eight (8) years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Customer Service Relationships:
Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer relationships. Explores alternatives and creative solutions to meeting the needs of customers.
Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents.
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Career development and advancement
Working at Freedom, you have the chance to invest in yourself. From on-the-job training to advancement opportunities, and from tuition assistance to our annual internal leadership conference, we’re focused on upskilling, achieving, and celebrating.Learn More
We run huge company-sponsored donation events and contests, as well as offer paid volunteer time so you can commit your support to the causes which you care about most.Learn More
Holidays and paid time off
We offer ample paid time off including multiple paid holidays — because your downtime and well-being are just as important to us as your time in work mode.Learn More
Our salaries are competitive — rewarding your experiences, contributions, and hard work. We also have a 401K plan which provides a matching contribution.Learn More
We offer several medical benefits plans and options to choose from including dental, vision, disability and life insurance, dependent care and flexible spending.Learn More
Pets are part of the family too! We offer comprehensive vet insurance to make sure your cats are cared for, your pups are prioritized, and your lizards looked-after.Learn More
Summary: The Default Oversight Specialist is responsible for review of call center performance. Reviews include compliance, performance, and adherence to existing protocols. Employee will ensure …
Contested Default/BK Case Specialist III is responsible for Bankruptcy related litigation, foreclosure non-jury trial case handling across all portfolios and investors and Non-Routine Case Management. The primary focus of this role is rela…
Soar With Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and homeownership. This is o…
Foreclosure Specialist III Soar With Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve the…
Summary The Business Analyst is primarily responsible for review of loans for quality assurance, system testing, developing and working credit bureau exception/control reports. Daily validation of the data and mana…
Soar With Us Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and homeownership. This …
Summary : Perform various functions on mortgage servicing system, including but not limited to, review/clear assigned tasks within required timeframes; document required notation…
Summary : This position may be filled as level I, II, or III based on experience. Perform various functions on mortgage servicing system, including but not limited to, review/clear assigne…
The Manager of Default Business Controls will report to the Director Default Business Controls and work closely with the internal operational departments as well as external vendors. The primary responsibility is ensuring state and federa…