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Loan Officer Trainer

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The Senior Sales Coach provides ongoing Training and Coaching to call center loan advisors in addition to mentoring Sales Coaches. The position is designed to help create an atmosphere of continuous performance development within the Call Center. The goal of the Senior Sales Coach is to help execute the Sales Development Department Mission Statement – To attract, retain, and develop exceptional Loan Advisors.

Essential Job Functions may include:

  • Utilize interpersonal and presentation skills to coach/train Loan Advisors.
  • Execute the Mission Statement of the Sales Development Department with the goal of increasing Loan Advisor Productivity and application quality.
  • Collaborate with First Flyer and Fast Track Program Management to seamlessly integrate new Loan Advisors to the Sales Floor.
  • Manage time effectively to increase productivity.
  • Act as a significant driving force while maximizing the opportunities within every situation by using positive reinforcement.
  • Demonstrate a strong functional knowledge of all Call Center products and processes and performs with consistent accuracy.
  • Use proven methods and techniques to achieve results within the expected deadlines.
  • Perform a wide range of assignments with the ability to adapt to changing conditions.
  • Develop training materials for coaching sessions and classroom presentations
  • Report to the Manager of Sales Development. Work collaboratively with all team members of Sales Development to help execute the Mission Statement
  • Apply sales knowledge to develop innovative scripts, process flows, and new sales techniques that will have a significant positive impact to the Call Center.
  • Sets positive examples and assists with onboarding new Sales Coaches.
  • Acts as mentor for Sales Coaches due to experience and longevity in industry.

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Education and/or Experience:

  • At least 1-3 years Mortgage Sales Experience.
  • Associate’s or Bachelor’s degree from a college or university; and/or 4+ years related experience and/or training; or equivalent combination of education and experience.
  • Self-starter, goal oriented professional who is focused on providing the highest level of customer service.
  • Ability to obtain state mortgage originator licenses through process of completing necessary educational requirements and passing the state mandated tests.
  • Proven ability to handle multiple projects while utilizing attention to detail.