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Learning Specialist, Servicing Development

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Description

Soar With Us
Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and homeownership. This is only possible through our vast knowledge base and broad capabilities, and it’s demonstrated by our winning trajectory.

If you are…  

  • A mentor. You’ll provide guidance and leadership to your colleagues, keeping them well-resourced and prepared.
  • Precise. You have eagle-eyed accuracy, are confident with numbers, have to the ability to go through documents, and analyze the details to gain a complete picture of circumstances.
  • Adaptable. You easily adapt to change while maintaining consistent production, whether you’re working independently or with a team.
  • Tech savvy. You know your way around a computer and can pick up new programs in a snap, utilizing organizational tools to support your efficiency and performance.
  • An adventurer. You’ll travel to multiple off-site Servicing locations, up to 25% of the time.

… then you belong in the Freedom family.

The Opportunity: Learning Specialist for Servicing Development

We’re looking for an outstanding Learning Specialist for Servicing Development to join the Freedom family. Our ideal Specialist will be an integral part of the Servicing Development team. You’ll be responsible for fostering a culture that thrives on exceptional care for customers, colleagues, and Servicing business units. You’ll focus on creating and implementing effective learning solutions in an exciting and ever-changing environment.


What does the job look like?

As a Learning Specialist for Servicing Development, your daily duties may include... 

  • Facilitating new hire and continuous education training across multiple departments.
  • Conducting needs assessments with stakeholders and developing effective strategies, delivery methods, training materials, and curriculum that drives an exceptional customer experience.
  • Connecting key learning to business priorities and desired outcomes.
  • Delivering ILT (Instructor Led Training) using a variety of learning methodologies, media, and material.
  • Evaluating training effectiveness and reporting outcomes to stakeholders.
  • Determining appropriate learning solutions for internal customers and stakeholders
  • Facilitating and participating in meetings to effectively plan and execute Servicing programs and training initiatives.
  • Building effective working relationships.
  • Coaching, mentoring, and providing effective feedback regarding performance to trainees.
  • Working effectively within a geographically disbursed team.

Education & Requirements

  • Bachelor’s Degree from a 4-year College or University OR 3-5 years of related experience and/or training or equivalent combination of education and experience
  • Must have experience in training processes such as adult learning theories, and training needs assessing


If you invest your drive and commitment with us, you’ll realize an incredible return, in a diverse environment where all staff can grow and flourish. With excellent training and development opportunities available at all levels, a great benefits package, and a talented working family all around you, with Freedom, you’ll enjoy a rewarding, challenging, and exciting career where you can reach incredible new heights.

Soar With Us
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