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Learning and Development ( L&D) Client Lead - Wholesale Lending

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Description

POSITION SUMMARY

Client Lead Wholesale Lending is responsible for but are not limited to providing L&D support to the Wholesale Lending channel. This position partners with the business resources and will assist in program and project design and implementation for projects such as new/updated training courses,  and any interventions to improve employee performance.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
  • Attends meetings with internal management, L&D resources and external vendors as needed. Point of contact for L&D request from the business.
  • Performs needs assessments,  problem management, isolation, and resolution and root cause analyses and identifies solutions resulting in L&D intervention or proposal of non training solutions when applicable.
  • Management of project implementations including design, testing and deployment of new training programs and courses.
  • Provide consultation, training and support to staff.
  • Manages customer expectations with regard to their resolution timeframe and status. 
  • Shows excellent problem analysis skills, and understanding of wholesale lending,  business processes and systems. And training programs.


QUALIFICATIONS

  • Bachelor’s Degree
  • Strong project management in an L&D environment
  • 4-5 years  Wholesale lending experience.
  • Strong communication written and verbal

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