Client Lead-Servicing is responsible for but are not limited to providing L&D support to the Servicing channel. This position Partner with the business resources and will assist in program and project design and implementation for projects such as new/updated training courses, and any interventions to improve employee performance.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Attends meetings with internal management, L&D resources and external vendors as needed. Point of contact for L&D request from the business.
- Performs needs assessments, problem management, isolation, and resolution and root cause analyses and identifies solutions resulting in L&D intervention or proposal of no training solutions when applicable.
- Management of project implementations including design, testing and deployment of new training programs and courses.
- Provide consultation, training and support to staff.
- Manages customer expectations with regard to their resolution timeframe and status.
- Shows excellent problem analysis skills, and understanding of mortgage lending, specifically mortgage servicing, business processes and systems. And training programs.
- Bachelor's Degree
- Strong project management in an L&D environment
- 4+years Mortgage Servicing experience.
- Project management
- Strong communication written and verbal
Career development and advancement
Working at Freedom, you have the chance to invest in yourself. From on-the-job training to advancement opportunities, and from tuition assistance to our annual internal leadership conference, we’re focused on upskilling, achieving, and celebrating.Learn More
We run huge company-sponsored donation events and contests, as well as offer paid volunteer time so you can commit your support to the causes which you care about most.Learn More
Holidays and paid time off
We offer ample paid time off including multiple paid holidays — because your downtime and well-being are just as important to us as your time in work mode.Learn More
Our salaries are competitive — rewarding your experiences, contributions, and hard work. We also have a 401K plan which provides a matching contribution.Learn More
We offer several medical benefits plans and options to choose from including dental, vision, disability and life insurance, dependent care and flexible spending.Learn More
Pets are part of the family too! We offer comprehensive vet insurance to make sure your cats are cared for, your pups are prioritized, and your lizards looked-after.Learn More
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