Lead Branch Mortgage Processor

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

The Branch Lead Processor is a subject matter expert with full doc loans and processes and will be responsible for working with processors with our full doc team and will have hands-on processing responsibilities as well.

Principal Duties:

• Assist with training staff

• Monitor file flow to ensure SLA's are consistently met or exceeded.

• Ensure loans are processed in compliance with all federal and state regulations.

• Answer questions staff may have.

• Work with Operations manager on the day to day operations of the department. Including but not limited to distributing work, reviewing pipelines, and job coaching.

• Perform Phone Monitoring of new employees and provide written feedback.

• Perform sporadic QC spot checks on individual pipelines and provide feedback to staff

• Coordinate weekly pipeline review sessions with each employee

• This team is responsible for full doc. processing of loans

• This position will also carry a pipeline and process loans.

Minimum of 4 years mortgage full doc. processing experience; VA Full Doc, FHA Full Doc, USDA, and Conventional Full doc experience required.

• High School diploma or equivalent required

• Working knowledge of compliance regulations

• Proficient with MS Office

• Demonstrated leadership qualities with the ability to provide vision and inspiration to peers and others.

• Full understanding of Product Types (Conventional, FHA, VA, USDA)

• Ability to work in a high paced team environment, recognizes and acts on changing priorities.

• Ability to work overtime and extensive hours during high volume

• Strong verbal and written communication skills

• Demonstrated problem solving and analytical skills

• Strong prioritization skills and organization skills are a must along with the ability to multi-task in a fast-paced team environment

#CB