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Risk ManagementRisk Management

Lead Branch Mortgage Processor

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ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

The Branch Lead Processor is a subject matter expert with full doc loans and processes and will be responsible for working with processors with our full doc team and will have hands-on processing responsibilities as well.

Principal Duties:

  • Assist with training staff

  • Monitor file flow to ensure SLA's are consistently met or exceeded.

  • Ensure loans are processed in compliance with all federal and state regulations.

  • Answer questions staff may have.

  • Work with Operations manager on the day to day operations of the department. Including but not limited to distributing work, reviewing pipelines, and job coaching.

  • Perform Phone Monitoring of new employees and provide written feedback.

  • Perform sporadic QC spot checks on individual pipelines and provide feedback to staff

  • Coordinate weekly pipeline review sessions with each employee

  • This team is responsible for full doc. processing of loans

  • This position will also carry a pipeline and process loans.


Minimum of 4 years mortgage full doc. processing experience; VA Full Doc, FHA Full Doc, USDA, and Conventional Full doc experience required.

  • High School diploma or equivalent required

  • Working knowledge of compliance regulations

  • Proficient with MS Office

  • Demonstrated leadership qualities with the ability to provide vision and inspiration to peers and others.

  • Full understanding of Product Types (Conventional, FHA, VA, USDA)

  • Ability to work in a high paced team environment, recognizes and acts on changing priorities.

  • Ability to work overtime and extensive hours during high volume

  • Strong verbal and written communication skills

  • Demonstrated problem solving and analytical skills

  • Strong prioritization skills and organization skills are a must along with the ability to multi-task in a fast-paced team environment