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Jr Salesforce Administrator

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The Junior Salesforce Administrator will provide support to the organization through the customization and configuration of the Salesforce platform. This role is responsible for owning and executing the day-day configuration, reporting, support, maintenance and overall improvement of the Service and Sales Cloud platform.

Essential Job Functions may include:

  • Gain deep understanding of Freedom Mortgage’s LOB products and needs.
  • Build relationships with key members of the IT and customer teams.
  • Develop strong understanding of the existing Salesforce implementations and integrations.
  • Identify required features and functionalities needed for the implementation.
  • Proactively manage Salesforce sandboxes
  • Administer user security including roles, profiles, sharing rules, workflows and groups.
  • Create custom objects when necessary.
  • Maintain and customize Sales Cloud and Service Cloud applications.
  • Build custom reports, dashboards, and workflows, functions and configurations.
  • Manage operational requests and reporting and troubleshoot issues.
  • Develop technical documentation and provide training and support to business partners.
  • Maintain database for integrity and accuracy including cleansing and duplicate record management.
  • Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.


Other Related Duties:

Performs other related duties as assigned.


Supervisory Responsibilities:

This position has no supervisory responsibilities.



To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Must have strong interest to learn new languages and frameworks as needed.
  • Stay abreast of the newest Salesforce technologies.
  • Follow Salesforce’ best practices and leverage available platform functionalities where possible.
  • Can easily communicate ideas through code, writing, presentations, demos, whiteboard sessions.

Education and/or Experience:

  • Bachelor’s Degree from a Four (4) year College or University; or six (6) to eight (8) years related experience and/or training; or equivalent combination of education and experience.
  • One (1) to two (2) years of experience in Salesforce Administration is desired.