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IT Technical Business Analyst (Solution Servicing)

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Description

The Technical Business Analyst formulates and defines process and reporting scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Provides analysis of business and user needs, documents requirements, and revises existing logic as necessary. Participates in process and systems analysis and considers the business implications of the application of technology to the current business environment.

Essential Job Functions:

  • Defines and documents customer business functions and processes.
  • Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
  • Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and others in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance
  • Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the business needs of the users.
  • Tracks and fully documents change for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
  • Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new technologies and processes and/or operational changes.
  • Conducts change impact analysis to assess the potential implications of changes and documents business rules, functions and requirements.
  • Participates in user acceptance testing and testing of new system functionality.
  • Obtains detailed, in-depth and expert knowledge of the assigned business processes and creates requirement documents for development and testing.
  • Consistently challenges the IT and business teams to improve all aspects of their processes.

Position Requirements:

  • Bachelor’s Degree from a Four (4) year College or University preferred.
  • 5+ years of diverse financial services / mortgage servicing experience preferred.
  • LoanServ application experience/knowledge is preferred.
  • Experience with Agile Software Development Lifecycle (SDLC) methodologies, particularly documentation of Use Cases is preferred.
  • Business analysis skills are required.
  • Ability to interface with all levels of the business to define business and functional requirements.
  • Support business and IT teams, including requirements gathering and project management for new development and integration projects with little or no direction.
  • Proven Technical ability/Programming background (comparable to JavaScript). Experience with LoanServ Script development is preferred.
  • Strong communication skills are required & Innovative thinking is imperative
  • Proficiency with Microsoft Office tools

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