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Description

As part of the IT Executive Support group, the IT Supervisor will work with SVP and above associates, as well as administrative staff to ensure the highest levels of support, speedy resolution to IT related issues and timely delivery of necessary equipment to support business operations.  Responsibilities include managing the Executive Support staff while maintaining asset management, procurement, financial and security related policies and procedures as well as maintaining stock levels that maximizes cost effectiveness.

Essential Job Functions may include:

  • Manage the IT Executive Support staff in daily task and project completion
  • Manage associates in support of SVP level or higher with IT related tasks
  • Manage associates in providing IT onboarding support for SVP level or higher new hires
  • Establish and manage SOP for making sure VIP associates have highest level support from IT
  • Manage maintenance of executive client equipment inventory to ensure timely order completion while maintaining cost effective inventory levels.
  • Mentor team members on technologies, standards, corporate and departmental policy
  • Identify, develop, implement and maintain high level industry standard security practices
  • Establish appropriate project and task management practices to ensure effective operations and delivery of desired results

Other Related Duties:

Performs other related duties as assigned.
 

Supervisory Responsibilities:

Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Technical Degree preferred; science, engineering, information systems or a similar technical discipline
  • 4+ years of business experience
  • Prior experience in large scale IT department/organization
  • Knowledge of both hardware and operating systems for end user computing
  • Can clearly communicate solutions to both technical and non-technical teams
  • Proficiency in Microsoft Office productivity tools
  • Experience gathering, processing, and translating end-user requirements into solutions that meet customer requirements while maintaining corporate and departmental standards
  • Have a true eye and understanding for communicating information
  • Perform tasks with a high degree of accuracy and attention to detail
  • Demonstrate excellent oral and written communication skills
  • Demonstrate excellent customer service skills
  • Ability to be flexible and deal with changing priorities and timelines/due dates

 

Education and/or Experience:

Associates Degree or equivalent from two-year College or Technical School; or four (4) years related experience and/or training; or equivalent combination of education and experience.

 

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.


Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 

Personal/Organizational Contacts:

Regular and substantial contact with others. Contacts usually involve discussions related to policies and programs. Handles sensitive, complex, and/or confidential information.

 

Customer Service Relationships:

Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer relationships. Explores alternatives and creative solutions to meeting the needs of customers.

 

Work Complexity:

Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents.

 

Independent Judgement/Problem Solving:

Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor. Strategic issues are referred to supervisor.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.