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Portrait of a young businessman working at his desk in a modern officePortrait of a young businessman working at his desk in a modern office

IT QA Director (Reporting)

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The Director, Reporting is responsible for overseeing the design and development of complex reporting with an understanding of current business processes and metrics as they relate to delivering software with an emphasis on Quality Assurance.  This includes gathering requirements, analyzing and mapping data, and complex report/database development.   The Director of Reporting will be responsible for designing the metrics for IT QA Portfolios, Program and projects. This role will also be responsible for supporting the creation of policies and procedures and identifying and solving any issues with the IT QA Portfolio. 

Essential Job Functions may include:

  • Oversees the design and development of informational and analytical reports with meaningful metrics for analysis and decision making
  • Provide leadership to the metrics team including assigning and managing the daily/weekly activities and ensures timely completion of tasks
  • Works closely with QA cross functional teams, subject matter experts and development to understand metric needs to engage continuous improvements
  • Leads the metrics initiatives including supervising and managing team
  • Develop a metrics strategy for software quality assurance in an agile scrum environment
  • Development of lagging and leading indicator reports
  • Performs the research and information gathering necessary to define, design, create, and document business requirements and specifications as it relates to the delivery of software and quality assurance
  • Plays a key role in educating other depts on reporting and analytics solutions
  • Works well both independently and within team setting to define processes, coordinate work, and manage communications across the teams
  • Develops SQL stored procedures, functions, views, tables and other database objects as defined by business partner requirements and Corporate Analytics leadership to support overall corporate objectives
  • Identifies and defines improvements to existing reporting data sources
  • Manages and maintains current report catalog including automating manual reports as well as improvements to existing reports
  • Creates and maintains documentation regarding reporting and associated data
  • Fulfills ad-hoc data/reporting requests as needed

Supervisory Responsibilities:

Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • 10+ years of complex report development experience including data analysis, reporting, forecasting, or of a similar duty required
  • 5 years working with JIRA reporting including EazyBI
  • Working experience with Quality Assurance is required
  • Working experience in an agile software development environment is required
  • Expert experience in data analysis, reporting, forecasting, or of a similar duty required
  • Expert experience with databases, spreadsheets, statistical software, query design, report design, or ad hoc reporting required
  • Working experience in one or more of the following required: Tableau, Excel, Cognos, SQL, T-SQL/P-SQL, WebFocus or other statistical/analytical based software
  • Strong Excel skills, specifically with Macros, Pivot Tables, and Functions
  • Query performance tuning
  • Proven ability to think creatively in complex situations
  • Excellent written and verbal communication skills
  • Ability to juggle and prioritize multiple projects and tasks simultaneously
  • Hands on experience gathering requirements, designing and coding new reports, maintaining and enhancing existing reports, as well as designing dashboards
  • Must be flexible and comfortable in a fast-changing environment where projects, priorities and timelines shift frequently
  • Experience in mortgage is a plus   

Education and/or Experience:

  • Bachelor's degree from four-year College or University  

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information in writing and verbally and interact effectively with team members, Traditional Retail and other Freedom managers and executives.



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