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Portrait of a young businessman working at his desk in a modern officePortrait of a young businessman working at his desk in a modern office

IT Program Manager, PMO

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The position initiates, plans and executes IT programs while monitoring and controlling the individual project work streams to ensure the timely delivery of quality solutions.   This individual will provide leadership, vision and direction to these key business initiatives by integrating processes, systems, and information to fulfill the initiative’s objectives. The ideal candidate will be an excellent leader and will have experience in indirectly managing staff of different disciplines.

Essential Job Functions:

  • Work directly with Business Partners, Product Leads and IT and subject matter experts to define program objectives, scope and strategy for program execution
  • Directs assigned programs throughout the project life cycle, aligning project resources to achieve goals and ensuring established timelines are met.
  • Measures and monitors program progress and health at clearly defined points in the process to ensure that individual project work streams are delivered on time, within budget, and within scope of program goals.
  • Supports product owners of different work streams (including vendor partners) to ensure overall program goals and objectives are being met
  • Develop and provide program status to all stakeholders including executive management
  • Negotiates Dependencies, and trade-off with Business Partners and Product Leads, and apprises management of impact while appropriately balancing project scope, schedule, budget, quality and risks.
  • Develops, analyzes and manages multiple project plans and appropriate report-out documentation.
  • Coordinates with Business Partners, Business Analysts, Developers, Quality Analysts and Vendors to identify and define requirements and indicate areas of business and system impact.
  • Follows IT Software Development Life Cycle policies and procedures including change and risk management
  • Leads development and/or review of budgets and resources estimates. 
  • Works with DDO leadership improving project disciplines across the organization
  • May involve supervisory responsibilities of other IT project leaders and/or project coordinators.

Education and/or Experience:

  • 10+ years of Program and Project Management / experience in leading initiatives with inter-dependent Product teams working in an Agile environment.
  • B.S. or B.A. or equivalent work experience required; advanced degree or certification beneficial.
  • Proven track record of delivering value while dealing with challenges such as cross-team dependencies, changing schedules and constantly evolving requirements.
  • Relevant work experience in technology with a broad understanding across multiple IT disciplines.
  • Excellent professional development skills such as oral and written communications, personal credibility, teamwork and collaboration, work planning, and estimating.  Ability to present different messaging across all project stakeholders including business and IT senior management, vendors and team members.
  • Highly organized, self-motivated, customer oriented and able to work independently as well as within a team and with internal business and technology partners including executive management.
  • Skilled in building and motivating technical teams and possess ability to build strategic relationships and influence people at all levels of the organization.
  • Experience in effectively coaching and mentoring other project managers across corresponding work streams.
  • Comfortable in a fast-paced, multi-tasked environment
  • Possesses exceptional strategic thinking, planning and relationship skills. 
  • Solid change management, negotiation and facilitation skills.
  • Ability to create and manage project benefits and cost benefit analyses.
  • Previous experience in Mortgage Banking and/or associated lines of business is highly preferred
  • Advanced Scrum Master certification preferred