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IT Business Analyst- (Product Ownership)

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The Analyst will be responsible to capture business objectives by documenting the current/future state of critical business operations, automated systems process and reporting through a combination of skills, leveraging research, fact-finding, interview sessions and the understanding of applicable business systems. The Analyst will participate in the full life cycle of the project(s) to ensure a successful deployment of the technology and implementation of new business operation processes.

Essential Job Functions:

  • Defines and documents customer business functions and processes.
  • Consults with functional sales and operations personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
  • Supports the departmental end-users, technical resources (architects, data analysts, developers, operation specialists), consultants and others in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance.
  • Analyzes the feasibility of and develops requirements for new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
  • Tracks and fully documents change for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
  • Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
  • Conducts change impact analysis to assess the potential implications of changes and documents business rules, functions and requirements.
  • Participates in QA and user acceptance testing and testing of new system functionality.
  • Obtains a working knowledge of the assigned business processes and creates requirement documents for development and testing.
  • Consistently works within the defined IT and business standards and procedures.


Other Related Duties:

  • Project Management
  • Working in a team environment
  • Capable of working on multiple projects assignments


Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Education and/or Experience:

  • Bachelor’s Degree preferred from a Four (4) year College or University
  • 2+ years (minimum) of diverse financial services / mortgage banking experience preferred 
  • Exposure to Agile and Waterfall Software Development Lifecycle (SDLC) methodologies, particularly documentation of Use Cases is preferred.
  • Experience formally documenting business and operations processes in text and visual format.
  • Ability to interface with operational levels of the business to define business and functional requirements.
  • Support business and IT teams, including requirements gathering and project management for new development and integration projects with little or no direction.
  • Good communication skills are required.
  • Proficiency with Microsoft Office tools.