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Human Resources Associate

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Description

(This position will be 100% Remote)


The Human Resources Associate  is a member of the HR Shared Services center and is responsible for providing customer service to employees, managers, and the HR community in response to inquiries related to a broad range of HR related topics, including but not limited to HR policy, staffing, benefits, and performance management.

They will perform administrative, transactional, and data/records management activities in support of HR and HRIS functions, including processing life-cycle transactions such as onboarding, status change, compensation, separations, etc.

**This position will be hired as a temporary position with the possibility of going permanent in the future as the department grows. Candidates must be comfortable with being hired as a contractor.**

Job Responsibilities

  • Provide excellent customer service in response to phone and online inquiries from employees and managers.
  • Respond to phone or online help requests on navigating the HR Portal and other HR related systems.
  • Resolve inquiries by accessing information in multiple HR systems.
  • Triage general inquiries to ensure correct work category is assigned.
  • Escalate more complex issues to Tier 2 within Service Now or the appropriate COE for advanced support and follow up as required.
  • Process transactions by collecting required information or back-up documentation from the employee, manager, or HR.
  • Perform quality assurance reviews on electronic and manual transactions
  • Partner with Payroll and other COEs, as appropriate to resolve issues.
  • Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)

Qualifications

  • Bachelor’s degree in HR or related field strongly preferred
  • Knowledge of HR concepts and terminology
  • Experience working in a call center environment strongly preferred
  • Effective verbal communication skills
  • Effective listening skills
  • Strong customer service orientation
  • Confident phone presence
  • Strong ability to grasp information quickly and probe effectively when required
  • Excellent organizational skills and the ability to prioritize requests and duties
  • Attention to detail
  • Effective research, problem-solving and follow-through skills
  • Strong computer/technical skills; previous HRIS experience preferred
  • Ability to remain positive under pressure

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#REMOTE