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HR Business Partner - Lending Ops

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This role will serve as the primary HR leader for the assigned business unit and ensure alignment of business and HR strategies, service and delivery.


Essential Job Functions:

  • Provides human resources consultation and support to a designated business unit.
  • Provides coaching and guidance to employees, managers and HR Professionals regarding interpretation of organizational policies.
  • Advises managers and leads the implementation of Core HR programs and processes as it relates to talent management, performance management, compensation, total rewards, training and development and employee engagement.
  • Assists in increasing team effectiveness and resolving difficult issues as they arise.
  • Ensures a coherent and consistent approach is applied and aligned with the implementation of HR programs and processes.
  • Influence, coach and advise business leaders on performance related areas of growth.
  • Promote employee engagement and positive workplace morale.
  • Manage time effectively ensuring seamless customer service to the strong satisfaction of the workforce and leadership team.
  • Works closely with recruitment team regarding available positions for business unit.
  • Reviews all offers of employment for consistency and to ensure internal equity.
  • Act as a change agent who can be situational in approach, and mentor employees.
  • Provides detailed understanding of all the technical aspects of HR involving: recruitment, retention, employee development, compensation, benefits, legal and regulatory.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


Education and/or Experience:

  • Bachelor’s Degree preferred/Master’s Degree preferred
  • 10-12 Years’ Experience resolving complex employee relations issues.
  • Demonstrates strong project management skills.
  • Previous experience in Human Resources that includes recruitment, employee relations and/or employee/leadership training.
  • Collaborative and customer-focused with ability to develop strong relationships within organization.
  • Ability to analyze data, provide reports and make recommendations.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Reasoning Ability:

Ability to carry out detailed written and/or verbal instructions. Ability to solve problems involving concrete variables in standardized situations. Ability to define problems, collect data, establish facts, and draw valid conclusions.

Certificates, Licenses, Registrations:

Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) preferred.