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Front End QA Manager, Loss Mitigation

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Description

Summary

The Loss Mitigation Manager  – Loss Mitigation is responsible for the oversight and compliance of the loss mitigation process (processing, underwriting, closing) of all workouts.  In addition, this position is responsible for loss mitigation claims to be filed to the investor/insurer as well as any 2 nd look process on denied decisions and mediations. 

 

Essential Job Functions:

 

  • Manages timeline and quality decisions made by the loss mitigation      team.
  • Manages timely and accurate investor/insurer claim filing on loss      mitigation files.
  • Oversees the 2 nd look process to review denied      modification workouts prior to a final decision being communicated to our      borrowers.
  • Works closely with Default Reporting for the timely and accuracy of      the 1099 A's and C's that need to be sent to our borrowers and filed with      the IRS due to the completion of loss mitigation files.
  • Manages strategy of maximizing the solicitation of loss mitigation      with our borrowers.
  • Manages foreclosure referral's and adhering to the investor, insurer      and CFPB guidelines.
  • Attends mediation hearings with the various courts to ensure workout      options have been exhausted.
  • Handles charge offs for 1 st and 2nds liens.  This will be accomplished by working      with the other leaders in the default group.

 

Other Related Duties:

 

  • Performs other related duties as assigned.

 

Supervisory Responsibilities:

 

Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 

Education and/or Experience:

Bachelors Degree (B.A.) from a four-year College or University; or one to two years related experience and/or training; or equivalent combination of education and experience.

 

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

Mathematical Skills:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

 

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

Certificates, Licenses, Registrations

None required

 

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

 

Employer’s Rights:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.