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FE QA Manager

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Description

The Loss Mitigation Manager – Loss Mitigation is responsible for the oversight and compliance of the loss mitigation process (processing, underwriting, closing) of all workouts.  In addition, this position is responsible for loss mitigation claims to be filed to the investor/insurer as well as any 2 nd look process on denied decisions and mediations. 


  • Manages timeline and quality decisions made by the loss mitigation team.
  • Manages timely and accurate investor/insurer claim filing on loss mitigation files.
  • Oversees the 2 nd look process to review denied modification workouts prior to a final decision being communicated to our borrowers.
  • Works closely with Default Reporting for the timely and accuracy of the 1099 A's and C's that need to be sent to our borrowers and filed with the IRS due to the completion of loss mitigation files.
  • Manages strategy of maximizing the solicitation of loss mitigation with our borrowers.
  • Manages foreclosure referral's and adhering to the investor, insurer and CFPB guidelines.
  • Attends mediation hearings with the various courts to ensure workout options have been exhausted.
  • Handles charge offs for 1 st and 2nds liens.  This will be accomplished by working with the other leaders in the default group
  • Performs other related duties as assigned.