Fast Track Sales Training Program

Description

The Fast Track Sales Training Program is a pathway to becoming a customer focused, inside sales professional within the Call Center.  Will provide high quality service to both internal and external customers by selecting the best options and taking ownership to resolve problems and meet customer needs upon successfully obtaining the necessary state mortgage originator licenses.

Essential Job Functions may include:

• Successful completion of all assigned Fast Track Sales Training activities.
• Understands and complies with requirements of applicable federal and state laws and regulations.
• Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
• Provides information and knowledgeable assistance regarding mortgage loans by retrieving loan information and provide customers information quickly and accurately.
• Builds relationships with both internal and external customers.
• Exhibits professionalism and takes pride in work when dealing with the customers.
• Proactively respond to customer inquiries or complaints while providing outstanding customer service and follow-up.

Other Related Duties:

Performs other related duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Self-starter, goal-oriented sales professionally who is focused on providing the highest level of customer service to our customers.
• Developing knowledge of the mortgage industry, products, lending practices, and regulatory guidelines
• Ability to obtain state mortgage originator licenses through process of completing necessary educational requirements and passing the state mandated tests.
• Ability to grow as a licensed mortgage professional
• Strong negotiation and time management skills
• Excellent communication skills, both verbal and written 
• Proven track record of exceptional performance
• Outstanding customer service skills

Education and/or Experience:

• High School Diploma and/or Some College/Associates Degree or equivalent from two-year College or Technical School: or 1- 4 years related experience and/or training; or equivalent combination of education experience

Licensing/Certification/Registration:

This position does not require professional licensing, certification or registration.
#CB