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Escrow Supervisor

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Soar With Us

Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and homeownership. This is only possible through our vast knowledge base and broad capabilities, and it’s demonstrated by our winning trajectory.

The Vacancy: Escrow Supervisor

We are looking for an exceptional  Escrow Supervisor  to join our team and perform various functions on mortgage servicing system, including but not limited to, review/clear assigned tasks within required timeframes; document required notations; monitor vendor tasks and responses.

What does the job look like?

As an  Escrow Supervisor , your daily duties will include.

  • Monitor/respond to email inquiries.
  • Research items related to tax penalties, tax and insurance matters, loss draft claims and/or escalated client issues.
  • Interact with carriers, taxing authorities and/or vendors for information and account updates.
  • Set-up payee headers; process disbursements; and/or procure tax and insurance bills
  • Assist with vendor issues, such as pulling legal descriptions, loading flood determinations, etc.
  • Assist in responding to audits, procuring documents, with department mailings and other clerical duties.
  • Handle/process checks and wires, stop payments, return checks and refunds.
  • Work on daily operational reports, audit reports, KPIs, KRIs
  • Advise manager of status of work, unresolved escalated items and/or potential risk/exposure issues.
  • Utilize various application programs in a network environment such as Synergy, Word Processing, Excel, and LPS Imaging, as well as, navigating through vendor websites.
  • Perform cross functional duties throughout the department to further development, as well as, during periods of absences, high volumes  and as needed.
  • Provide guidance, support, and coaching to team members
  • Other duties and projects as assigned.

Education and Position Requirements 
  • College degree desired
  • Minimum 5 years mortgage servicing experience, 2 years supervisory experiance, preferably in real estate taxes, insurance, flood and/or loss draft claims areas
  • Proficient in Microsoft Word and Excel
  • LPS Imaging system experience a plus
  • Excellent written and verbal communication skills
  • Good organizational and follow-up skills
  • Self-motivated

Soar With Us.