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Escrow Processor II

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Description

Essential Job Functions:

  • Interact with outsourcing vendors for information and account updates relative to real estate tax processing, insurance tracking and hazard loss claims.
  • Set-up payee headers; reconcile disbursements and escrow refunds.
  • Assist with vendor issues, such as pulling legal descriptions, loading flood determinations, etc.
  • Assist in responding to audits, procuring documents, with department mailings and other clerical duties.
  • Handle/process checks and wires, stop payments, return checks and refunds.
  • Handle escalated research and customer care issues
  • Assist team lead with training of new hires and serve as a mentor for new escrow processors as   they gain experience with designated activities/functions
  • Address questions of a complex nature/assist escrow processor with responses to same
  • Coordinate escrow analysis out of compliance reviews.
  • Perform quality control testing of escrow analysis and PMI billing report.
  • Correct and analyze PMI DI exceptions.
  • Administer the PMI/MIP removal process to ensure that coverage is removed in accordance with applicable investor and regulatory requirements.
  • Research items related to tax penalties, tax and insurance matters, loss draft claims and/or escalated client issues.
  • Perform various functions on mortgage servicing system, including but not limited to, review/clear assigned tasks within required timeframes; document required notations; monitor vendor tasks and responses.
  • Monitor/respond to email inquiries.
  • Coordinate department audit requests.
  • Advise supervisor/manager of status of work, unresolved escalated items and/or potential risk/exposure issues

Other Related Duties:
Performs other related duties as assigned.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Ability to communicate effectively and professionally (both oral and written) with peers. Ability to handle difficult scenarios when they arise and diffuse situations accurately with positive outcome. Must be dependable and responsible to work in a remote location if applicable, proficient at process flow and time management.

Education and/or Experience:

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

 

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.


Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.


Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.


Physical Demands
:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Work is normally performed in a typical office environment which does not subject the employee to any hazardous elements.


Additional Information:

  • Minimum 2 years mortgage servicing experience preferably in Real Estate taxes, homeowners insurance, flood, Mortgage Insurance and/or loss draft claims areas
  • Proficient in Microsoft office
  • Excellent written and verbal communication skills
  • Good organizational and follow-up skills
  • Self-motivated

 

 

Employer’s Rights:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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