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High angle portrait of a young woman using her laptop indoorsHigh angle portrait of a young woman using her laptop indoors

Escrow Processor (I-III)

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Summary :

This position may be filled as level I, II, or III based on experience. 

  • Perform various functions on mortgage servicing system, including but not limited to, review/clear assigned tasks within required timeframes; document required notations; monitor vendor tasks and responses.
  • Monitor/respond to email inquiries.
  • Research items related to tax penalties, tax and insurance matters, loss draft claims and/or escalated client issues.
  • Interact with carriers, taxing authorities and/or vendors for information and account updates.
  • Set-up payee headers; process disbursements; and/or procure tax and insurance bills
  • Assist with vendor issues, such as pulling legal descriptions, loading flood determinations, etc.
  • Assist in responding to audits, procuring documents, with department mailings and other clerical duties.
  • Handle/process checks and wires, stop payments, return checks and refunds.
  • Work on daily operational reports, such as edit reports.
  • Advise supervisor/manager of status of work, unresolved escalated items and/or potential risk/exposure issues.
  • Utilize various application programs in a network environment such as Synergy, Word Processing, Excel, and LPS Imaging, as well as, navigating through vendor websites.
  • Perform cross functional duties throughout the department to further development, as well as, during periods of absences, high volumes and as needed.
  • Other duties and projects as assigned.


  • College degree desired
  • Minimum 2 years mortgage servicing experience preferably in real estate taxes or escrow analysis 
  • Proficient in Microsoft Word and Excel
  • LPS Imaging system experience a plus
  • Excellent written and verbal communication skills
  • Good organizational and follow-up skills
  • Self-motivated

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