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Escrow Manager

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Description

Position Summary:

Responsible for the management and performance of key vendors and the interaction with key internal partners.  Responsible for the coordination of information requests and responses required as part of any internal and/or external audits, exams and/or reviews.  Manage all compliance and legal changes impacting escrow activities, including the communication/notification with team and vendors, system changes, P&P changes, etc.  Serve as the SME/focal point for Escrow on all transfer/acquisition projects.  Ensure all activities are compliant and focused on providing exceptional customer service and experience.

Essential Job Functions:

  • Drive production and quality within the escrow analysis team
  • Monitor/respond to email inquiries.
  • Research items related to tax penalties, tax and insurance matters, and/or escalated client issues.
  • Interact with carriers, taxing authorities and/or vendors for information and account updates.
  • Assist with vendor issues, such as pulling legal descriptions, loading flood determinations, etc.
  • Assist in responding to audits, procuring documents, with department mailings and other clerical duties.
  • Handle/process checks and wires, stop payments, return checks and refunds.
  • Provide daily operational reports, audit reports, KPIs, KRIs
  • Advise senior manager of status of work, unresolved escalated items and/or potential risk/exposure issues.
  • Utilize various application programs in a network environment such as Synergy, Word Processing, Excel, and LPS Imaging, as well as, navigating through vendor websites.
  • Perform cross functional duties throughout the department to further development, as well as, during periods of absences, high volumes and as needed.
  • Provide guidance, support, and coaching to team members
  • Other duties and projects as assigned.

 


Education and/or Experience:

  • College degree desired
  • Minimum 5 years mortgage servicing experience preferably in real estate taxes, escrow analysis, or insurance
  • Minimum 3 years mortgage servicing leadership
  • In depth knowledge of performance metrics 
  • Excellent leadership and communication skills
  • Good organizational and follow-up skills
  • Self-motivated

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