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Escrow Analyst

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Description

***THIS POSITION MAY SIT REMOTELY***

Position Description:

Perform assigned functions within Escrow Administration in a timely and accurate manner, while ensuring compliance with all state, federal and investor guidelines.  Duties may include, but are not limited to, coordinating audit/examination requests and responses, reviewing and responding to quality control reviews and documenting and tracking outsourcer performance against standards. In addition, the incumbent is expected to assist with special projects and provide support where required as volumes and needs dictate.

Essential Job Functions:

  • Research accounts noted on quality control reviews as out of standard/policy exceptions and provide information needed to respond in a timely manner.  Provide information/documentation necessary to refute the observation or identify the root cause and suggest corrective action(s) for the account in question.
  • Research accounts noted on examination or audit requests and provide requested information and/or documentation prior to the due date.
  • For accounts identified as audit/examination exceptions, provide information needed to respond in a timely manner.  Provide information/documentation necessary to refute the observation or identify the root cause and suggest corrective action(s) for the account in question.
  • For selected processes, review a population of accounts for adherence to established standards and timeframes.  Document research and findings, providing recommendations for exception at the account and/or process level.
  • For selected vendors and processes, review a population of accounts for adherence to established standards and timeframes.  Document research and findings, providing recommendations for exception at the account and/or process level.
  • Assist in the population of data for the vendor scorecards and participate, as needed, in vendor performance review sessions.
  • Assist with acquisitions and sales activities as needed and directed.
  • Assist with the accumulation, categorization and tracking of customer service issues.  As needed, assist in identifying root cause issues and possible corrective actions at both an account and process level.

Position Requirements: 

Education and/or Experience:
  • Bachelor's degree (B. A.) from four-year college or university preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Minimum 2 years mortgage servicing experience preferably in Real estate taxes, homeowner’s insurance, flood, Mortgage Insurance and/or loss draft claims areas
  • Proficient in Microsoft Office
  • Excellent written and verbal communication skills
  • Good organizational and follow-up skills
  • Self-motivated



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