The Director of Business Solutions will be a “Producing Manager” for the newly created Business Solutions Team. The Business Solutions team will be responsible for not only the refinancing and restructuring of existing customers mortgages whose loans are unsaleable/marketable but also as level two support for customer escalations. The Director of Business Solutions needs to be verse in Capital markets, investor guidelines and the restructuring of residential mortgages. He/She needs to be calm, helpful and able to articulate/communicate clearly the benefits that a restructured mortgage would offer the borrower. He/She needs to be a strong leader who embodies these behaviors and demonstrates to these behaviors to the team.
Essential Job Functions may include:
- Licensed Loan Adviser (preferably in many states)
- Proven ability to work with U/W a MUST
- Strong working knowledge of Capital Markets is a MUST
- Strong working knowledge of Investor guidelines, loan restructuring and refinancing is a MUST
- Ability to work with senior leaders on a loan by loan basis is imperative
- Needs to lead from the front, driving clear concise direction for other LA’s on the team and set goals/objectives for the team
- Needs to be able to deliver senior leader updates, strategic plans and hold other accountable
- Able to read/understand control reports
- Directly accountable for maintaining LOB margins (dependent on market conditions and severity of distressed asset)
- Clear and concise communicator (written and oral)
- Able to “Diffuse” customer escalations and “sell” improved mortgage terms/conditions
- Stays up to date on volume of unsaleable assets in pipeline and staffs up as needed to meet demand
Other Related Duties:
Performs other related duties as assigned.
Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience:
5+ years mortgage experience as a Loan Officer is a MUST
In-depth background working with U/W is a MUST
Understanding of Capital Markets is a MUST
Must be a clear, confident communicator.
Strong Sales Skills
Ability to effectively present lending terms/conditions to borrowers, corporate leadership and or groups. Ability to drive mortgage sales cycle to close in clear and concise fashion with common understanding of next steps.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to carry out detailed written and/or verbal instructions. Ability to solve problems involving concrete variables in standardized situations. Ability to define problems, collect data, establish facts, and draw valid conclusions.
Certificates, Licenses, Registrations:
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
Career development and advancement
Working at Freedom, you have the chance to invest in yourself. From on-the-job training to advancement opportunities, and from tuition assistance to our annual internal leadership conference.
We run huge company-sponsored donation events and contests, as well as offering paid volunteer time so you can commit your support to the causes which you care about most.
Holidays and paid time off
We offer ample paid time off including multiple holidays - because our team is our family, and your downtime and wellbeing are just as important to us as your time in work-mode.
Our salaries are competitive - rewarding your experience, hard work, and commitment. We also have a 401K plan which provides a matching contribution.
We offer several medical plans and options to choose from including dental, vision, disability and life insurance, dependent care and flexible spending.
Pets are part of the family too! We offer comprehensive vet insurance to make sure your cats are cared for, your pups are prioritized, and your lizards looked-after.
Lead and manage strategic efforts relative to hiring bank licensed call center Loan Officers on a national scale. Bachelors degree and 10+ years related industry experience.
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