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Director, Learning & Development

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The Director Learning and Development is responsible for directing activities related to the design, development, and deployment of all needed training to support the Information Technology department, including: mortgage industry training, professional development, and technical skill advancement. This individual will work collaboratively with IT leaders to ensure coordination of Learning and Development activities with business planning, performance monitoring and performance management processes throughout the information technology organization. This role will also be responsible for strategizing in conjunction with the Information Technology, Vice President and Corporate L&D on how to leverage L&D as a competitive advantage to strengthen employee development and raise the level of talent across the company.

Essential Job Functions:

  • Directs activities related to the design, development, and deployment of all needed training to support the Information Technology department
  • Directs the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.
  • Manages training initiatives and produces studies and/or monthly reports to evaluate the effectiveness of training programs.
  • Champions development and execution, planning and facilitation of company vision, mission and shared values.
  • Manages and directs the development of learning activities, audio-visual materials, instructor guides and lesson plans.
  • Reviews evaluations of training courses, objectives and accomplishments and makes assessments of their effectiveness in terms of employee accomplishments and performance.
  • Provides critical input in the "embedded" departmental training/knowledge sharing initiatives.

Supervisory Responsibilities:

Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Appropriate travel may be up to 20%. This may change based on business needs.


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Ability to develop relationships with key stakeholders across the organization.
  • Strategic thinker with ability to develop and apply creative solutions to business challenges.
  • Ability to manage multiple projects with efficiency and effectiveness.
  • Must values the importance of a strong company culture.

  Education and/or Experience:

  • Bachelor Degree required
  • 10+ years of business experience
  • 5+ years facilitating corporate training and other programs