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Default Claims Support Specialist - Remote

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The FHA Claim Support Specialist is responsible to review all new loans that require a claim submission to HUD. This includes all FHA claim types; Liquidation conveyance claims Part A and B, as well as CWCOT (Claims without Conveyance of Title), and all Loss Mitigation claims including PFS (Pre-Foreclosure Sale) Claims, Deed in Lieu, Partial Claims, SFB (Special Forbearance) claims, Loan Modification incentive claims and HAMP claims.

This position will be responsible for the validation of eligibility for a claim through FHA Connection, verification of executed documents, obtaining necessary documentation required for a claims package and any other claim preparation step deemed necessary. This individual will have additional responsibilities that include, but may not be limited to, monitoring for receipt of claim funds and EDI errors and Monitoring the partial claim back end process to ensure timely recordation and submission of original documents to HUD. It is essential these functions are handled timely to ensure they are completed within established HUD requirements.

  • Receive and review all new loans requiring a claim to HUD and calculation of claim submission deadlines
  • Request supporting documentation needed to support items included in the claim
  • Conduct validations through FHA Connection and review documents associated with each claim type
  • Manage Daily reports to ensure that the intake process is completed within SLA and moves to the next phase of claim entry in a timely manner
  • Manage Daily reports to monitor the Partial claim recordation process and ensure that original documents are sent to HUD within guidelines, including daily/weekly follow up on all outstanding Partial Claim documents
  • Monitor receipt of claim payments and monitor EDI errors
  • Ensure Supervisor is kept informed of all trends and issues that delay the claims process or back end Partial Claim recordation process
  • Monitor daily reports and queues -- Plan and schedule work so that it can be performed effectively and efficiently to reduce costs where possible by improving methods and processes
  • Complies timely and accurately with instructions provided by Supervisor.  If unable to meet a deadline, the deadline must be renegotiated prior to the initial deadline date
  • Maintain regular and punctual attendance. Comply with all company policies and procedures.

  • High School Diploma required.
  • 2-4 Years of related work experience required.
  • Basic knowledge and experience with default mortgage processes
  • Attention to detail with a high level of accuracy; problem solving skills
  • Ability to meet deadlines in a fast-paced environment, manage time well and prioritize tasks
  • Ability to read, analyze and interpret documents such as mortgage documents and department reports
  • Proficient in computer skills and knowledge of Word Documents and spreadsheets