Customer Success Agent

Customer Success Agent

Soar with Us

Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and homeownership. This is only possible through our vast knowledge base and broad capabilities, and it’s demonstrated by our winning trajectory.

If you are…

• A relationship builder. We need you to build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
• A tech-savvy learner. We need you to know your way around a computer, being able to pick up new programs in a snap and use organizational tools to support your efficiency and performance.
• A motivator. We need you to bring a “can-do” attitude and solutions- focused approach to this role, doing your best to help every customer and giving them a great experience with Freedom.

… then you belong in the Freedom family.

The Opportunity: Customer Service Representative

Freedom Mortgage is looking for a dynamic, passionate, and energetic Customer Service Representative to support our Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, resolving their issues, and giving them a reason to smile when they think of Freedom! Our ideal candidate will be energetic and bring a positive attitude and willingness to learn, as well as being a great multitasker who is comfortable in a fast-paced work environment. Your communication skills must be top-notch, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. You’ll need to bring patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.

What does the job look like?

As a Customer Service Representative, your daily duties will include...