Customer Success Agent
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Customer Success Agent
Soar with Us
Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge base and broad capabilities, and it’s demonstrated by our winning trajectory.
If you are…
- A relationship builder. We need you to build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
- A tech-savvy learner. We need you to know your way around a computer, being able to pick up new programs in a snap and use organizational tools to support your efficiency and performance.
- A motivator. We need you to bring a “can-do” attitude and solutions- focused approach to this role, doing your best to help every customer and giving them a great experience with Freedom.
… then you belong in the Freedom family.
The Opportunity: Customer Service Representative
Freedom Mortgage is looking for a dynamic, passionate, and energetic Customer Service Representative to support our Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, resolving their issues, and giving them a reason to smile when they think of Freedom! Our ideal candidate will be energetic and bring a positive attitude and willingness to learn, as well as being a great multitasker who is comfortable in a fast-paced work environment. Your communication skills must be top-notch, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. You’ll need to bring patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.
What does the job look like?
As a Customer Service Representative, your daily duties will include...
- Answering inbound and making outbound calls, responding to customer requests within set time frames, and delivering an exceptional quality of service to every customer.
- Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
- Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
- Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
Education
- High School Diploma/GED
- One year of experience in Customer Service
If you invest your drive and commitment with us, you’ll realize an incredible return, in a diverse environment where all staff can grow and flourish. With excellent training and development opportunities available at all levels, a great benefits package, and a talented working family all around you, with Freedom, you’ll enjoy a rewarding, challenging, and exciting career where you can reach incredible new heights.
Soar with Us.
Start dates Mondays in January 2022.
5 weeks of remote training provided.
We have several shift schedules available that we are happy to discuss.
Work from home until further notice, equipment provided.
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Benefits
Career development and advancement
Working at Freedom, you have the chance to invest in yourself. From on-the-job training to advancement opportunities, and from tuition assistance to our annual internal leadership conference, we’re focused on upskilling, achieving, and celebrating.
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Philanthropy
We run huge company-sponsored donation events and contests, as well as offer paid volunteer time so you can commit your support to the causes which you care about most.
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Holidays and paid time off
We offer ample paid time off including multiple paid holidays — because your downtime and well-being are just as important to us as your time in work mode.
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Your Wallet
Our salaries are competitive — rewarding your experiences, contributions, and hard work. We also have a 401K plan which provides a matching contribution.
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Medical
We offer several medical benefits plans and options to choose from including dental, vision, disability and life insurance, dependent care and flexible spending.
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Pet insurance
Pets are part of the family too! We offer comprehensive vet insurance to make sure your cats are cared for, your pups are prioritized, and your lizards looked-after.
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