Customer Success Agent

Description

Customer Success Agent

Soar with Us

Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home-ownership. This is only possible through our vast knowledge base and broad capabilities, and it’s demonstrated by our winning trajectory.

If you are…

• A relationship builder.  We need you to build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
• A tech-savvy learner.  We need you to know your way around a computer, being able to pick up new programs in a snap and use organizational tools to support your efficiency and performance.
• A motivator.  We need you to bring a “can-do” attitude and solutions- focused approach to this role, doing your best to help every customer and giving them a great experience with Freedom.

… then you belong in the Freedom family.

The Opportunity:  Customer Service Representative

Freedom Mortgage is looking for a dynamic, passionate, and energetic Customer Service Representative to support our Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, resolving their issues, and giving them a reason to smile when they think of Freedom! Our ideal candidate will be energetic and bring a positive attitude and willingness to learn, as well as being a great multitasker who is comfortable in a fast-paced work environment. Your communication skills must be top-notch, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. You’ll need to bring patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.

What does the job look like?

As a Customer Service Representative, your daily duties will include...

• Answering inbound and making outbound calls, responding to customer requests within set time frames, and delivering an exceptional quality of service to every customer.
• Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
• Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
• Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.

Education

• High School Diploma/GED
• One year of experience in Customer Service

If you invest your drive and commitment with us, you’ll realize an incredible return, in a diverse environment where all staff can grow and flourish. With excellent training and development opportunities available at all levels, a great benefits package, and a talented working family all around you, with Freedom, you’ll enjoy a rewarding, challenging, and exciting career where you can reach incredible new heights.

Soar with Us.

5 weeks of remote training provided/Mon-Fri 8am-5pm
Work from home until further notice, equipment provided.
Shifts available from 8am - 8pm/Rotating Saturday 9am-2pm
Start Dates: Sept. 6 and Sept. 19



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