Customer Research Specialist (Mortgage Servicing)
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Flying ahead of the flock for over 30 years, we at Freedom Mortgage have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and home ownership. This is only possible through our vast knowledge base and broad capabilities, and it’s demonstrated by our winning trajectory.
If you are…
- A stellar communicator. From colleagues to customers, you’re a professional and respectful communicator.
- A tech-savvy learner. You know your way around a computer and can pick up new programs in a snap, utilizing organizational tools to support your efficiency and performance.
- A team player . You thrive in a team environment, are dependable, and never lose your calm.
The Opportunity: Customer Research Specialist I
We’re looking for a qualified Customer Research Specialist I to join the Freedom family. Our ideal Customer Research Specialist I will be a highly motivated self-starter with a passion for excellent customer care. From processing incoming correspondence to fulfilling loan document requests, you’ll be able to adapt to the needs of your role in an exciting and dynamic environment.
As a Customer Research Specialist I, your daily duties may include...
- Reviewing and fulfilling requests for loan documents
- Processing incoming and returned mail
- Completing third-party authorization requests
- Finalizing verifications of mortgage requests
- Responding to written correspondence
- System updates for name and address changes
- Processing ACH requests
- Associate degree or equivalent from a 2-year college or technical school OR 1 year of related experience and/or training
Soar With Us.
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Benefits
Career development and advancement
Working at Freedom, you have the chance to invest in yourself. From on-the-job training to advancement opportunities, and from tuition assistance to our annual internal leadership conference, we’re focused on upskilling, achieving, and celebrating.
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Philanthropy
We run huge company-sponsored donation events and contests, as well as offer paid volunteer time so you can commit your support to the causes which you care about most.
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Holidays and paid time off
We offer ample paid time off including multiple paid holidays — because your downtime and well-being are just as important to us as your time in work mode.
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Your Wallet
Our salaries are competitive — rewarding your experiences, contributions, and hard work. We also have a 401K plan which provides a matching contribution.
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Medical
We offer several medical benefits plans and options to choose from including dental, vision, disability and life insurance, dependent care and flexible spending.
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Pet insurance
Pets are part of the family too! We offer comprehensive vet insurance to make sure your cats are cared for, your pups are prioritized, and your lizards looked-after.
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