| WILLING TO CONSIDER REMOTE CANDIDATES!!! |
The Customer Outreach Specialist will serve as the designated representative for Freedom’s customers that are in a loan default or potential loan default situation to find resolution to preserving home ownership or to identify liquidation options when home retention is not appropriate. The Specialist must be knowledgeable FHA, VA, USDA, FNMA, FHLMC loss mitigation options and waterfalls. Must Effectively demonstrate a professional level of competency in all stages of loss mitigation and foreclosure processes and requirements for all states, while adhering to all state and federal guidelines. The specialist will conduct financial interviews and analysis both by phone, online and in person when applicable.
- High School Diploma or GED; Bachelor's Degree Preferred and 2 or more years experience required;5 to 8 years experience preferred.
- NMLS and SAFE License Preferred
- Requires an in-depth knowledge of Fair Debt Collection Practices Act (FDCPA), as well as Fair Lending and Fair Housing Acts and any other related state or federal mortgage loan servicing requirements
- Requires an in-depth understanding of CPFB guidelines regarding loan servicing.
- Adhere to corporate travel policy including not exceeding the per diem for food, adhering timeframe required to book travel and avoiding unnecesary expendetures.
- Must be able to work flexible hours when necessary. This includes longer than 8 hour days or alternate hours if evening/weekend meetings/travel are required
Career development and advancement
Working at Freedom, you have the chance to invest in yourself. From on-the-job training to advancement opportunities, and from tuition assistance to our annual internal leadership conference.
We run huge company-sponsored donation events and contests, as well as offer paid volunteer time so you can commit your support to the causes which you care about most.
Holidays and paid time off
We offer ample paid time off including multiple holidays - because our team is our family, and your downtime and wellbeing are just as important to us as your time in work-mode.
Our salaries are competitive - rewarding your experience, hard work, and commitment. We also have a 401K plan which provides a matching contribution.
We offer several medical plans and options to choose from including dental, vision, disability and life insurance, dependent care and flexible spending.
Pets are part of the family too! We offer comprehensive vet insurance to make sure your cats are cared for, your pups are prioritized, and your lizards looked-after.
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