The Correspondence and Research Supervisor is responsible for the oversight and management of Correspondence and Research including but not limited to: borrower written correspondence, borrower statements/letters, credit bureau reporting, credit disputes and research.
This position is remote!
Essential Job Functions:
- Assist in the management of processing all aspects of borrower incoming and outgoing correspondence
- Assist in the management of research processes for Customer Care Department
- Assist in the management of processing all incoming Servicing inquiries from internal Freedom Mortgage employees
- Experience in written communication
- Assist in the management of credit bureau reporting and disputes
- Accurately assesses strengths and development needs of employees including timely and specific feedback and performance management
- Develops and implements effective policies and procedures to ensure timely, accurate, cost effective and excellent service to our customers
- Delivers Superior Customer Service and leads a team that delivers superior service to the customer
- Negotiates solutions and acts as a liaison with internal and external customers when necessary
- Identifies and analyzes escalated problems and provides guidance to team members for resolution
Other Related Duties:
Performs other related duties as assigned.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations made to enable individuals with disabilities to perform the essential functions of the job.
Experience in written communication, including, but not limited to customer correspondence and internal communications.
Education and/or Experience:
Bachelor’s Degree from a Four (4) year College or University preferred
1-2 years supervisory experience preferred
3+ years related experience
Mortgage Servicing experience preferred
Career development and advancement
Working at Freedom, you have the chance to invest in yourself. From on-the-job training to advancement opportunities, and from tuition assistance to our annual internal leadership conference, we’re focused on upskilling, achieving, and celebrating.Learn More
We run huge company-sponsored donation events and contests, as well as offer paid volunteer time so you can commit your support to the causes which you care about most.Learn More
Holidays and paid time off
We offer ample paid time off including multiple paid holidays — because your downtime and well-being are just as important to us as your time in work mode.Learn More
Our salaries are competitive — rewarding your experiences, contributions, and hard work. We also have a 401K plan which provides a matching contribution.Learn More
We offer several medical benefits plans and options to choose from including dental, vision, disability and life insurance, dependent care and flexible spending.Learn More
Pets are part of the family too! We offer comprehensive vet insurance to make sure your cats are cared for, your pups are prioritized, and your lizards looked-after.Learn More
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