The Research Specialist is responsible for the processing of Customer Care related tasks including but not limited to: borrower written correspondence, borrower statements/letters, credit bureau reporting, credit disputes and research.
Essential Job Functions:
- Process all aspects of borrower incoming and outgoing correspondence.
- Assist in the generation of all outgoing borrower statements, letters and notifications.
- Handles research processes for Customer Care Department.
- Process all incoming Servicing inquiries from internal Freedom Mortgage employees.
- Experience in written communication.
- Responsible for credit bureau reporting and disputes.
- Fiserv experience is a plus.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Education and/or Experience:
- High School Diploma or GED required
- Experience in a mortgage servicing environment
- 1-3 years experience in customer service research/correspondenceyears High school diploma or GED required
Career development and advancement
Working at Freedom, you have the chance to invest in yourself. From on-the-job training to advancement opportunities, and from tuition assistance to our annual internal leadership conference.
We run huge company-sponsored donation events and contests, as well as offering paid volunteer time so you can commit your support to the causes which you care about most.
Holidays and paid time off
We offer ample paid time off including multiple holidays - because our team is our family, and your downtime and wellbeing are just as important to us as your time in work-mode.
Our salaries are competitive - rewarding your experience, hard work, and commitment. We also have a 401K plan which provides a matching contribution.
We offer several medical plans and options to choose from including dental, vision, disability and life insurance, dependent care and flexible spending.
Pets are part of the family too! We offer comprehensive vet insurance to make sure your cats are cared for, your pups are prioritized, and your lizards looked-after.
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