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Correspondence Coordinator, Jr.

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The Correspondence Coordinator, Jr. is responsible for the generation of manual letters and some machine-derived letters that need additional attention required by contractual and state default letter requirements; i.e. the manual addition of pay histories or legal descriptions.

  • Will ensure all required letters and disclosures created by Freedom Mortgage Corporation are appropriately maintained within the Servicing system of record.
  • Will act as a subject matter expert on Default and some Servicing Letters.
  • Must be able to recognize and address all tasks associated in the default world to ensure compliance with a special emphasis on state and investor guidelines.
  • Generate letters utilizing multiple tools, including but not limited to, the Servicing system of record and mail merge.
  • Coordinate with Servicing lines of business to ensure effective, timely, and required communication with the borrower as outlined by regulatory requirements.
  • Act as an administrator for the letter libraries by ensuring all letters reflect production templates and in-flight revisions.
  • Review and process daily control reports.
  • Perform daily reconciliation of vendor produced letters to confirm accuracy.
  • Identify opportunities for letter updates or revisions due compliance or business feedback.
  • Create detailed test cases and perform new and regression testing for all statement/letter changes as well as monitor post implementation to ensure data integrity.
  • Serve as a subject matter expert and track the various requirements of each default letter based on the requirements of the contractual breach and state guidelines.
  • Review and respond to local counsel feedback regarding breach letters.
  • Escalate potential template updates to Change Management and Legal Compliance based on the same.
  • Assist with monthly process reviews (audits and exams)
  • Responsible for managing default letter templates. Support the lettering needs for default and servicing by managing letter templates and generation based on regulatory requirements.

BA Degree; or six (6) months to one (1) year related experience and/or training; or equivalent combination of education and experience.