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Conventional & USDA Mortgage Claims Processing Specialist

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The Conventional and USDA Mortgage Claims Processing Specialist is responsible for filing all Fannie Mae (FNMA), Freddie Mac (FHLMC), and Mortgage Insurance (MI)  within investor/insurer timeframes and follow-up on all claim proceeds. In addition, it is essential these functions are handled as timely as possible within established requirements to minimize all associated losses.

  • File all Fannie Mae and Freddie Mac expense claims within insurer/investor timeframes
  • File all MI claims within insurer/investor timeframes
  • File all USDA claims within requirements of USDA Pilot Program
  • Follow-up daily/weekly on all outstanding claim proceeds
  • Work to resolve all exceptions on suspended or denied claim funds  
  • Monitor daily reports and queues
  • Ensure Manager is kept informed of all trends and issues including, but not limited to Fannie Mae, Freddie Mac or Mortgage Insurance claim denials or curtailments.
  • Review Mortgage Insurance EOB (Explanation of Benefits) for any necessary rebuttals
  • Plan and schedule work so that it can be performed effectively and efficiently to reduce costs where possible by improving methods and processes
  • Complies timely and accurately with instructions provided by Manager.  If unable to meet a deadline, the deadline must be renegotiated prior to the initial deadline date.
Position Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Basic knowledge and experience with Fannie Mae, Freddie Mac, Mortgage Insurance and USDA default guidelines and requirements
  • Attention to detail with a high level of accuracy.
  • Strong analytical and problem solving skills.
  • Excellent communication skills.
  • Demonstrates professional behavior and teamwork, is dependable and adheres to Company policies and procedures.
  • Strong decision making skills.
  • Ability to meet deadlines in a fast paced environment.
  • Excellent organizational skills
  • Strong team player.
  • Ability to manage time well and prioritize tasks.
  • Microsoft office experience and advanced Excel knowledge.
  • Strong work and business ethics.
  • Ability to read, analyze and interpret documents such as legal documents, policies and procedures and financial reports.
  • Problem solve and seek new solutions to issues and/or work arounds.
  • Ability to effectively write reports and correspondence.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Proficient in computer skills and knowledge of word processing, spreadsheets, accounting general ledgers, accounts receivable, accounts payable and e-mail internet software.
  • Ability to work with minimal supervision.
  • Must be able to handle high volumes in a fast paced environment.
  • Ability to meet critical departmental and federal timelines with accuracy and efficiency.
  • Ability to build relationships with both internal and external clients/vendors