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Claims Audit QC Manager - Remote

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Description

The primary role of the Claims Audit/Quality Control Manager is to oversee the Team conducting independent audit reviews of all non-FHA claims prior to submission to an Investor or Insurer for accuracy. The Manager will also provide feedback on departmental processes related audits to identify and mitigate any risks or trends in Default, test effectiveness of controls, ensure compliance with Investor and Insurer requirements, and assess if the Claims Specialists are performing within established tolerable risk levels.

In addition to audits, the Manager will have oversight of claim funds processing, VA Bills of Collection, FNMA and FHLMC Invoicing, and Compensatory Fee reporting.

  • Oversees all functions of the Claims Auditors and Sr. Analysts for Non-FHA Claims.
  • Oversight of claim funds processing, VA Bills of Collection, FNMA and FHLMC Invoicing, and Compensatory Fee reporting
  • Detailed knowledge and experience with VA, USDA, FNMA, FHLMC, and PMI default claims guidelines and claim filing requirements
  • Assist the Director in management reviews related to Investor/Insurer claim requirements for all future development and updates to Quality Control Plans
  • Ensure Leadership is kept informed of all trends and issues including, but not limited to claim errors, claim denials, and trending within VA Bills of Collection, FNMA and FHLMC Invoicing, and Compensatory Fees
  • Plan and schedule work so that it can be performed effectively and efficiently to reduce costs where possible by improving methods and processes
  • Compiles timely and accurate reporting with instructions provided by Manager as needed.  If unable to meet a deadline, the deadline must be renegotiated prior to the initial deadline date
  • Complete monthly scorecards for Claim filing Specialists

  This position can be based in Jacksonville, FL or worked 100% remote


    • Bachelor's degree or 5-8 years of relevant experience in lieu of degree
    • 2-4 years of leadership experience
    • 2-4 years of default claims experience
    • Ability to manage in a fast-paced environment
    • Statistical and mathematical skills.  Ability to calculate figures and amounts such as interest, commissions, and percentages
    • Excellent communication skills, written and verbal
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