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Change Management Analyst

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Description

Summary

The Change Management Analyst is responsible for the ownership of a structured process  to plan, develop, deliver, and track change management deliverables. The Change Management Analyst intakes and understands change requests resulting from (but not limited to) process, regulation, and technology, and is responsible for presenting change to business management and overseeing organizational readiness. Leads frequent Change Management meetings with Wholesale Management to discuss implementation and procedural changes. Responsible for formal communication to all Wholesale staff via change management announcements.

 

Essential Job Functions:

  • Create a change management strategy to engage Wholesale Management, oversee organizational readiness and execution of change, and maximize employee adoption.
  • Develop and execute communication plans and leadership messaging to properly prepare target audiences for upcoming changes and ensure the success of the initiatives
  • Gather regulatory, credit policy, and technical materials and organize into practical verbal and written communications for management in various Wholesale departments to review for impact
  • Conduct process with Wholesale Department Managers to assess the change, determine the impacts, and based on impact, design a strategy to support the organization through the change, execute the strategy, and measure its effectiveness based on a change adoption model.
  • Design and facilitate meetings or focus groups as appropriate
  • Create and maintain content channels and tools utilized for change management, including Sharepoint, emails, FAQ pages, and others as appropriate.
  • Support the execution of plans by employee-facing managers and business leaders.
  • Maintain documentation with respect to all Wholesale changes.
  • Communicate changes to all affected and responsible parties within Wholesale.
  • Assist all areas with any questions, concerns, or problems with regards to specific changes or the change process.
  • Ability to organize and manage multiple projects and timelines.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 

Education and/or Experience:
Bachelor’s Degree from a Four (4) year College or University; OR five (5) or more years related experience and/or training in Change Management or Project Management field.

 

Skills and Requirements:

  • Possess excellent written and verbal communication skills. 
  • Advanced skills with Microsoft Office Suite, primarily Word, Powerpoint, and Visio
  • Experience with internet-based teleconferencing software such as Zoom 

 

 
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